Library Assistant; Part-Time

Library Assistant

The Library Assistant performs support activities involved in operating a public library, such as shelf maintenance, patron assistance, and circulation duties.

• Receive oral or written instructions from the library director
• Create and sustain a welcoming, safe, and comfortable library environment for all library customers
• Maintain a fully operational front desk from open to close, which involves equipping the copier/printer, starting all required computer programs, and diligently managing materials from both the main and westside book depositories
  • Perform services for library customers at the front desk, such as checking in and out of library materials, receiving and processing reserves, registering customers, collecting fines and fees, working with the library’s computer/print management system
  • Aid users in navigating and accessing library materials, services, and facilities
  • Guide customers in effectively using library computer systems, software applications, printing services, and internet resources
  • Help users navigate library resources on electronic devices and equipment
  • Answer informational, directional, and reader’s advisory questions from library customers of all ages, in person or by phone
• Sort and shelve library materials in alphabetical and numerical order, according to the library’s classification system
• Maintain accuracy of library materials on shelves
• Assist with the process of library materials being added and withdrawn from the collection
• Assist with library programs (summer reading program, discussion groups) and displays
• Comply with all library policies
• Perform facility opening and closing procedures

• Must be 16 years of age or have a high school diploma or GED
• Ability to read, understand, and communicate fluently in the English language
• Experience with office equipment, computers, and other technological equipment and devices
• Responsive to the needs of library customers
• Neat, clean appearance and professionally dressed
• Exhibits dependability, trustworthiness, and honesty
• Available to work flexible hours including evenings and weekends
• Possesses a valid driver’s license, a driving record acceptable to City of Woodward’s insurance carrier, and a commercial driver’s license as necessary
• Must be able to pass a background and drug/alcohol screening
• Willingness to attend professional development classes and activities

• Strong interpersonal and customer service skills
• Strong technology and computer skills
• Excellent verbal and nonverbal communication skills
• Excellent organizational and decision-making skills

• Provide prompt, attentive, and friendly customer service, in person and by phone, for people of all ages and of all races, ethnicity, socio-economic status, etc.
• Respond to library customers’ concerns in a professional and effective manner
• Maintain confidentiality of library customer information
• Interact and maintain a courteous and effective working relationship with coworkers and supervisors
• Operate computers effectively using Microsoft Office products, Microsoft Windows, and Internet navigation
• Troubleshoot and repair computer equipment and other technology equipment
• Operate electronic devices effectively using library applications
• Learn new and emerging technologies
• Problem-solve and arrive at quick solutions
• Follow written and verbal instructions
• Work cooperatively and independently
• Work in a manner safe to the individual and others
• Sort and file alphabetically and numerically
• Exhibit flexibility and a willingness to work in a dynamic, busy, and changing environment
• Multitask and transition between job responsibilities and needs of library customers

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to speak and hear at a conversational level; reach with hands and arms; use hands to finger, grasp, handle, feel, or operate equipment or…