Reception​/Registration

Reception / Registration (Full Time)

Provide receptionist and registration specialist duties and perform clerical duties as assigned. In this highly visible role, the receptionist will be interacting with clients, families, and health care providers in a friendly, welcoming, and helpful manner. The receptionist will possess excellent communication and interpersonal skills. Reception staff are required to provide a high level of customer service, quality care for all clients, visitors & other providers.

• High school graduate or equivalent.
• Ability to multitask and be detail-oriented.
• Ability to maintain confidentiality at all times.
• Ability to maintain a flexible schedule to address coverage issues that may arise.
• Ability to work well with people.
• Ability to sit for an extended period of time.
• Ability to present and maintain a professional demeanor.
• Must have reliable transportation to flex between Woonsocket outpatient locations.

• Maintain a warm, welcoming, and professional atmosphere in the reception area.
• Mail: handle all types of incoming/outgoing/interoffice mail, utilize the postage machine, accept deliveries, notify appropriate staff, drive to drop off mail at Woonsocket locations.
• Collect insurance and demographic information for clients.
• Verify insurance, demographics and any other changes for every client encounter and update the electronic health record.
• Reminder calls for prescribers and clinicians.
• Support clinical staff with outreach calls, outreach letters, and notify clinical staff of all updates.
• Ensure all email work tasks have been completed and replied to.
• Maintain accuracy in collecting copayments at the time of service from clients and send up manual payment logs when full.
• Opening client charts/Intake & open access.
• Answer phones and direct calls to the proper extension, distribute messages via phone or email.
• Check in visitors and direct or bring them to the appropriate location.
• Lock and unlock main doors at appropriate times and maintain a clean waiting room.
• Register clients and schedule appointments using appropriate agency procedures and service codes.
• Help with conducting fire drills and lockdown drills.
• Float between buildings as needed to cover receptionists for lunch, planned and/or unplanned absences.
• Clerical work such as copying, scanning, filing, data entry, organizing office files, and keeping track of supplies.
• Assist with toxicology labs; update client toxicology list from request of clinical staff, call to schedule, enter memos for all toxicology clients in the appropriate timeframe, use correct diagnosis codes to prefill requisition, pre‑prepare and seal toxicology labs for pickup.

Must be able to sit for long periods of time, minimal lifting, and extensive use of the telephone.

• Generous vacation, sick time, and holidays.
• Comprehensive medical and dental coverage, as well as voluntary vision and AFLAC supplemental coverage.
• 403(b) with matching after 6 months of employment.
• Flexible Spending (FSA) and Dependent Care (DCA) accounts.
• Agency‑paid group life insurance and long‑term disability.
• Tuition reimbursement and licensure/certification bonuses.
• Employee referral program, as well as bilingual skills premium.
• On‑site or nearby parking available at most buildings; mileage reimbursement for client and business‑related use of personal vehicle.

Community Care Alliance is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.