Receptionist-LIHEAP​/FSC

POSITION SUMMARY

Provides customer service to customers seeking basic needs assistance. Provides support staff services to all program services in the Family Support Center, including data entry, record keeping, file maintenance, inventory, and written documentation.

• Greets and assists customers with submitting program application materials
• Enters completed intake/screening and program application forms into required database(s) per program and agency guidelines
• Demonstrate sensitivity to and respect for differences in language, culture, socioeconomic status, gender identity, and individuality of clientele and colleagues
• Use judgment and discretion in setting daily priorities. Complete tasks, maintain punctuality, keep appointments, and adapt schedule to meet unexpected needs and changes. Demonstrate ability to be independent and self‑directive
• Demonstrate appropriate professional boundaries with clientele, according to agency guidelines, program protocol, and best practice
• Engage in respectful and positive interactions with colleagues at all times. Demonstrate the ability to communicate with people of diverse backgrounds; work collaboratively with colleagues to accomplish objectives; handle conflict and resolve issues
• Understand confidentiality regulations and maintain confidentiality of family and agency information. Demonstrate adherence to agency ethical standards
• Maintains client files in accordance with Agency quality assurance policies
• Assists with program inventory and ordering
• Complete all documentation/reporting in accordance with practice standards and time lines, as required by the agency, funding source, contract, and/or regulatory body
• Actively participate in supervision, program, and agency meetings

This position requires a high school diploma or equivalency with two years office/customer service experience preferred. Bilingual (Spanish/English) skills preferred. Minimum skills will include:

• Knowledge of modern office procedures and methods, including telephone communications, office systems, and record keeping
• Knowledge of proper business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a computer and various software packages
• Skill to type 50 words per minute

Bilingual is a must.

• Requires sitting 80% of the time
• Flexible hours required
• Ability to establish priorities and work independently
• Ability to communicate effectively with co‑workers, clients, and providers
• Ability to maintain confidentiality