Inventory Planning Manager: SOPs, Reporting & Training

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

• Develop, document, and maintain standard operating procedures that clarify how inventory planning work is executed across planning horizons, roles, and handoffs
• Manage the intake process for new processes, process changes, and training requests, including maintaining clear RACI ownership, routing, and stakeholder alignment
• Produce and continuously improve reporting that supports inventory planning decisions, including defining how reports are used within forums and planning discussions
• Support the structure and effectiveness of recurring planning and governance forums through agendas, materials, and content coordination
• Own development of inventory planning content and materials used to support recurring planning discussions and trade-off reviews
• Partner with Director+ leaders across Inventory Planning, Finance, Merchandising, Distribution Center operations, and Store Operations to develop content that supports fact-based discussions and informed decision-making
• Translate inventory signals, performance trends, and planning inputs into clear materials that help leaders assess risks, align on priorities, and understand actions
• Oversee development and maintenance of training content, job aids, and supporting materials so planning processes, tools, and expectations are clearly documented and consistently understood
• Partner with HR and Learning & Development to support large-scale training efforts and align inventory planning content to enterprise learning approaches
• Use enterprise tools, including AI agents, to scale planning content, process documentation, and knowledge distribution in practical and sustainable ways
• Identify gaps in reporting, content, intake management, or forum effectiveness and recommend improvements that strengthen consistency, clarity, and execution
• Support adoption of consistent planning practices by reinforcing process discipline, clear expectations, and well-structured supporting materials

• 3+ years of experience in inventory planning, business analytics, supply chain, operations, training content, or related fields
• Experience supporting cross-functional processes, reporting, or operational routines in a complex business environment
• Strong written communication skills with the ability to translate complex topics into clear, practical materials
• Strong organizational and coordination skills with attention to detail and follow-through
• Ability to synthesize data and business inputs into useful insights, content, and recommendations
• Experience using Microsoft Office tools and other enterprise systems for reporting, documentation, or content support

• Experience in retail, healthcare, pharmacy, consumer, or other complex planning environments
• Familiarity with inventory planning concepts, planning routines, and cross-functional decision forums
• Experience creating SOPs, job aids, training materials, or governance content
• Experience supporting intake processes, stakeholder coordination, or RACI-driven work management
• Familiarity with enterprise tools, automation tools, or AI-enabled solutions used to scale workflows or content