Customer Business Manager; CVS Hair

Position: Customer Business Manager (CVS Hair)

Hybrid role (NYC): employees are expected to work from our New York City office 3 days per week and may work remotely the remaining days. Fully remote outside NYC, preferably candidates in Rhode Island or the Northeast.

Overview

Responsible for developing, executing, and fostering a collaborative business partnership between Revlon’s Hair Coloring, Hair Styling, Mitchum, and Nail Color businesses at CVS to deliver volume, share and profit objectives for Revlon, and contribute to the customer’s total category growth.

Responsibilities In Partnership with Sr. Director

• Utilizes strong customer focus to understand key drivers of business and action customer needs
• In conjunction with Associate Business Manager, collects business, point of sale, and market trend data and analyzes to determine new business opportunities
• Pro-actively works with all internal and external contacts to achieve business goals
• Development consumption forecasts
• Tracks and analyzes weekly/monthly results to determine progress against plan and identify gaps and opportunities
• Creates “Close the Gap” plans where required

Manages development of Omni-Channel Strategies

• Weekly internal communication to account for results and gap closing actions
• Pro-actively works with all internal and external contacts to achieve business goals
• Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks

In conjunction with the Demand Planning team, maintain up to date Shipment forecast

• Identify opportunities and risks to plan and report out in Demand Meetings
• Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks
• Actively participate in monthly demand review meetings

Lead, develop and facilitate internal and external relationships in support of the business objectives

• Internal – Contribute point of view and develop retail action plans to improve shelf conditions and become more efficient with internal teams listed below
  • Sales Insights and Strategies Team
  • Marketing
  • Customer Marketing
  • Finance
  • Logistics and Inventory Management
• External – Key strategic alignment/influence with external teams listed below
  • Category Management
  • Personalization Team
  • Store Operations
  • Finance

Manage the Market Development Fund (MDF) for the customer’s brands to ensure account profitability

• Determines financial needs based on business plans and ROI analysis
• Analyzes payback on incremental investment required
• Gains authorization for investment
• Tracks actual investment vs. plan to ensure budget adherence
• Processes account claims on an on-going and timely basis
• Manages the customer P&L to meet objectives set forth by CBD Leadership

In conjunction with Inventory planning and Logistics team work to mitigate returns risk

• Manage timely shut off of discontinued SKUs based on customer inventory
• Implement markdowns where there is a financial benefit
• Review all New/Bonus PPK’s to determine the “right” amount of inventory is sent to each store

Execute Long Range Planning and annual Joint Business Plans

• Developing long-term, profitable, and sustainable growth across Revlon and Customers KPIs

Requirements

• 3-5+ years direct selling experience within CPG industry required (Cosmetics, specific applicable Channel experience preferred)
• Travel required, up to 30% depending on location and customer base.

Strategic Thinking

• Demonstrated ability to identify both short and long range sustainable growth opportunities based on in-depth understanding of both company and customer strategies.
• Strong analytical skills and experience converting analytical information into Sales tools to promote sales and profit goals within customer business plans.
• Demonstrated ability to take appropriate risks as part of a comprehensive long-range growth plan.

Visa

Revlon is unable to sponsor or transfer employment visas for this role; candidates must be legally authorized to work in the United States without current or future visa support.

Salary and Compensation

The base pay range for this position is $95,000 - $115,000 per year; however base pay offered may vary depending on skills, experience, job-related knowledge, and geographic location. Certain positions may also be…