Travel Expense Program Manager

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary We are seeking a Manager, Travel Expense Program to lead the day‑to‑day governance, operations, and system management of the enterprise travel expense program.

This role is responsible for ensuring the end‑to‑end integrity of the travel expense process, partnering with internal stakeholders and third‑party support teams, and driving continuous improvements that strengthen compliance, enhance user experience, and improve operational efficiency.

The Manager will play a key role in advancing the Travel Expense program from a primarily transactional model to a more structured, controlled, and scalable operation. This position will partner closely with analytics, business, procurement, and leadership teams to support broader governance and modernization objectives.

Key Responsibilities
1. Travel Expense Process & System Ownership Own the end‑to‑end Concur expense process, including submission, audit, approval, and reimbursement workflows

Maintain and enhance audit rules, configurations, and system controls to ensure policy compliance

Identify and address process bottlenecks, system issues, and recurring user challenges

Ensure timely processing and prevent stalled or delayed expense reports
2. Operational Management & Vendor Coordination Serve as the primary point of contact for external supporting partner

Oversee daily operations, including:

Ticket management and resolution

Escalations and issue prioritization

Service‑level agreement (SLA) performance

Ensure consistent, high‑quality support for internal stakeholders

Develop, maintain, and communicate standard operating procedures (SOPs) and process documentation
3. Expense Governance & Compliance Execution Enforce company Travel Expense policy through consistent, structured processes

Review and resolve policy exceptions, non‑compliant spend, and escalation cases

Partner with leadership to address repeat exceptions or higher‑risk behaviors

Support the implementation of controls to reduce misuse and improve policy adherence
4. Stakeholder Support & Experience Provide clear, professional, and solution‑oriented guidance to employees and business partners

Improve the overall user experience by reducing friction in submission and resolution processes

Act as a trusted partner to Finance, Procurement, Compliance, and business teams
5. Continuous Improvement & Program Development Explore and implement automation opportunities, including AI-driven solutions, to enhance expense validation, anomaly detection, and overall process efficiency

Identify opportunities to improve efficiency, strengthen controls, and enhance system utilization

Partner with analytics teams to translate insights into actionable process and system improvements

Support initiatives to modernize the T&E program, including enhanced reporting, monitoring, and potential new tools or

Required Qualifications 5+ years of experience in:

Travel Expense, AP, or Finance operations

Process management or system administration

Proven understanding of travel expense policies, compliance frameworks, and internal controls

Proven experience managing third‑party vendors or offshore support teams

Proven ability to diagnose process or system issues and drive resolution

Proven strong communication skills with the ability to engage stakeholders at all levels

Preferred Qualifications

Experience with Concur Experience configuring SAP Concur and managing audit rules

Exposure to process improvement or transformation initiatives

Familiarity with data analysis or partnering with analytics teams

Experience supporting large, complex enterprise environments

Anticipated Weekly Hours
40

Time Type Full time

Pay Range The typical pay range for this role is:$66,330.00 - $This pay range represents the base…