Manager, Business Strategy and Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Healthspire is seeking a Manager of Product to support the development and optimization of our Adherence Solutions product suite. This role is ideal for a strategic thinker with strong analytical skills and a passion for improving healthcare solutions.

Product team members are collectively obsessed with the client and end user’s needs, designing, and adjusting features to anticipate those needs through continual refinement of the product roadmap. The team oversees all aspects of the product management process, including product development, research, data analysis, marketing, sales, operations, and strategy. You’ll work closely with the Senior Manager and cross-functional teams to ensure our products meet client expectations and deliver measurable value.

This includes supporting go-to-market efforts, refining and launching product features, program monitoring, and driving program and financial performance through data insights.

• Create and manage reports related to product operations, outcomes, and finances.
• Monitoring targeting processes to ensure the flawless execution of programs.
• Complete analyses and use data to inform decisions on key product features.
• Support the development of briefings and PowerPoint presentations for internal stakeholders and external clients, focusing on product outcomes, strategy, operations, sales/marketing, and finances.
• Take ownership of key product roadmap items by defining strategies or features, conducting feasibility studies and business cases, outlining next steps, executing plans, and collaborating with cross-functional teams such as Operations, Data Science, and Engineering.
• Assist with day-to-day responsibilities to ensure products operate effectively, including addressing client inquiries, identifying, and resolving operational issues, and providing additional support as needed.

• Take ownership of key product roadmap items by defining strategies or features, conducting feasibility studies and business cases, outlining next steps, executing plans, and ensuring that they are delivering value to our clients and the enterprise.
• Ensure milestones are met through effective project management and coordination across work streams, identifying and communicating dependencies and risks.
• Monitor program performance rigorously, proactively resolving issues to ensure flawless execution and continuous improvement.
• Complete analyses and use data to inform decisions; present recommendations to leaders in efforts to develop products and solutions which will have a profound impact on the strategic direction of the company.
• Create and manage reports on product operations, outcomes, and financials.
• Partner with vendors and multiple teams across the enterprise to ensure client satisfaction, operational effectiveness and program financial goals are achieved.
• Develop presentations and briefings for internal and external stakeholders.
• Become a subject matter expert on medication adherence.

• Strong analytical and critical thinking skills.
• Proficient in Excel and PowerPoint; able to turn data into actionable insights and compelling presentations.
• Highly collaborative, with experience working across operations, data science and data engineering, finance, marketing, and sales.
• Ability to manage multiple projects simultaneously, and to identify, analyze and solve practical problems; adjusting priorities as needed and meeting deadlines.
• Demonstrated team player, able to develop cross-functional relationships and communicate effectively with all levels of the organization.
• Must be results-oriented; possess ability to set the right expectations based upon the timelines and workload of…