Customer Operations Specialist

Overview

Job Title: Customer Operations Specialist

Location: Woonsocket, RI

Employment Type: Temporary (2 Months)

Industry: Medical Device Development

Compensation: $20-22/hour

Schedule: Monday-Friday, 8am-5pm

• Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to:
  Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Champion the voice of the customer as appropriate within the site
• Instill customer advocacy during interactions with peers and facility personnel.
• Represent Integer and the site's needs to customers and Sales as appropriate during customer communications and issue resolution.
• Partner with Customers, Sales and Customer Service organizations to meet customer requirements and grow sales
• Develop and foster customer relationships by working directly with Factory Direct customers and partnering with Sales and Customer Service for Strategic and Multi-Site customers.
• Communicate with customers and other Integer functions (Sales, Customer Service) to fully understand customer requirements.
• Ensure that all customer contractual obligations are implemented and maintained as required.
• Provide input for Quarterly Business Reviews and participate as required.
• Provide information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast.
• Execute contract review for order entry process at the site level.
• Support intercompany quoting and order entry process between sites.
• Execute Customer Operations processes accurately and within established time frames
• Execute contract review for order entry process at the site level.
• Work with Site Planning and Operations to establish and communicate standard product lead times.
• Work with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests
• Communicate and monitor plans for expedite requests and recovery plans to Sales, CSR's, Customers and Operations as required to meet commitments
• Execute quotation process for Repeat and Standard Products
• Support Technical Solutions group for New Product quotations
• Work together with Customer Operations team to achieve sales and key metric performance goals
• Collaborate with Customer Operations team and facility personnel to deliver on key metrics including Order Acknowledgement Cycle Time and Quote Cycle Time.
• Work with the Customer Operations Team members to identify process improvement opportunities to better serve customers
• Support and Participate in the lean manufacturing cultural change to drive out waste in manufacturing processes
• Customer call point of contact for site level issue resolution
• Prepare and arrange customer visits, business reviews, and audits at the manufacturing sites.
• Coordinate the finished good item configuration to ensure revision, price, and specifications are accurate.
• Performs other duties as required.

• Bachelor's degree in business or a related field
• Minimum of 3+ years experience with Microsoft Office

• Sales and service acumen.
• Experience in medical devices or related field a plus.
• Medical Device Manufacturing experience preferred.
• Experience reading and understanding design drawings and specifications preferred.
• Ability to communicate effectively across the organization throughout all levels both verbally and written.
• Ability to work independently as well as within a team.
• Demonstrated ability to be organized and adaptable to meet business deadlines in a dynamic environment.
• Customer focused, highly organized and able to manage multiple tasks simultaneously.
• Extreme responsiveness and resilient.
• Experience with Plex is a plus

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