Product Manager, Client Dashboard

Product Lead For Client Dashboard Workstream

Serve as the Product Lead for the Client Dashboard workstream. Define and communicate the short-term and long-term product vision, strategy, and roadmap. Meet with Client Engagement, Client Operations, Sales, Service, Reporting, Analytics, Product, Design, and Technology stakeholders to understand their needs. Identify the information clients and internal colleagues need to understand client health, operational performance, strategic priorities, risks, opportunities, and business outcomes.

Translate business needs into intuitive dashboard features, reporting experiences, workflows, and scalable digital capabilities. Partner with design and business stakeholders to incorporate the client perspective into the dashboard experience. Own and maintain the team backlog, including features, user stories, acceptance criteria, dependencies, and delivery priorities. Lead refinement sessions and ensure the engineering team has clear business context and requirements. Review completed user stories and validate that delivered functionality meets the documented acceptance criteria.

Coordinate with engineering and partner teams during testing, release, deployment, and post-release activities. Set direction for planning increments and provide transparency into priorities, dependencies, risks, and progress. Establish OKRs and KPIs related to dashboard adoption, client satisfaction, operational effectiveness, product health, and business value. Monitor usage, performance, and customer feedback to identify problems and opportunities for enhancement. Incorporate product learnings and stakeholder feedback into future backlog priorities.

Lead product demonstrations and present dashboard capabilities and progress to business and technology stakeholders. Help establish effective team practices while coaching and supporting junior team members.