Customer Engagement Advisor

Location: Providence, Rhode Island

Hours: Full‑time, 40 hours per week (8:30am – 5:00pm)

Are you passionate about helping customers, solving problems, and creating exceptional experiences? NEPCO PRODUCTS CO is looking for a Customer Engagement Advisor to join our Sales team and become a trusted partner to our customers.

NEPCO Products Company, based in Riverside, Rhode Island, is a long‑established supplier to the sign, graphics and awning industry, serving customers since 1928. As part of the wider Spandex Group, NEPCO operates as a specialist branch business providing high‑quality materials, products and solutions to the visual communications market. From its Rhode Island location, NEPCO supports sign makers, graphics professionals and installers with a trusted range of products used across signage, displays and decorative applications.

As a Customer Engagement Advisor, you’ll be the friendly, knowledgeable voice customers rely on. You’ll guide them through orders, provide product and application support, and ensure every interaction reflects the high standards NEPCO is known for.

This is a great role for someone who enjoys variety, teamwork, and making a real impact on customer satisfaction.

• Own customer orders and requests from start to finish
• Provide product, application and industry guidance to help customers find the right solutions
• Update business systems with accurate customer information
• Sharing customer insights and feedback with internal teams
• Deliver a consistently outstanding customer experience in every engagement

• 2+ years’ experience in a customer service or customer‑facing role
• High School Diploma or equivalent
• Strong communication skills and a professional, friendly approach
• Confidence using Microsoft Outlook, messaging tools and social media
• Ability to multitask, stay organized and work well under pressure
• A genuine passion for helping customers and solving problems

As part of the Spandex Group, this role is based on site at NEPCO Products Co. in Providence, Rhode Island
, and comes with a comprehensive benefits package designed to support your wellbeing, growth and work–life balance.

• Medical insurance
• Dental and vision coverage
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Life insurance
• Short‑ and long‑term disability coverage
• Paid Time Off (PTO)
• Paid company holidays
• Paid parental leave
• Any additional state‑mandated benefits

You’ll be joining a stable, long‑established business with a supportive team, strong values and a commitment to delivering exceptional customer experiences.

If you’re enthusiastic, customer‑focused and ready to make an impact, we’d love to hear from you. Apply today and become part of a team that values expertise, collaboration and exceptional service.