Customer Operations Specialist

Overview

Job Title: Customer Operations Specialist

Location: Woonsocket, RI

Employment Type: Temporary (2 Months)

Industry: Medical Device Development

Compensation: $20-22/hour

Schedule: Monday-Friday, 8am-5pm

The Customer Operations Specialist performs customer service activities for internal and external customers. This person will be technically knowledgeable of the site's products, services and local processes and be able to use that understanding to provide solutions to customer requirements. This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, Customer Success and Sales to provide solutions that fulfil our customers' needs with speed, accuracy, and exceptional communication.

This position will be responsible for executing standard and repeat quoting for the site as well as order management for "factory direct" customers, interacting directly with their assigned "factory direct" customers as appropriate.

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

This role offers the chance to join a company that prioritizes both people and performance—where your contributions directly impact client success while giving you room to grow and develop professionally.

Acara is a premier recruiting and workforce solutions provider—we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to:
  Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Champion the voice of the customer as appropriate within the site
• Instill customer advocacy during interactions with peers and facility personnel.
• Represent Integer and the site's needs to customers and Sales as appropriate during customer communications and issue resolution.
• Partner with Customers, Sales and Customer Service organizations to meet customer requirements and grow sales
• Develop and foster customer relationships by working directly with Factory Direct customers and partnering with Sales and Customer Service for Strategic and Multi-Site customers.
• Communicate with customers and other Integer functions (Sales, Customer Service) to fully understand customer requirements.
• Ensure that all customer contractual obligations are implemented and maintained as required.
• Provide input for Quarterly Business Reviews and participate as required.
• Provide information and input to the annual and monthly forecasting process, including reconciliation to the monthly facility forecast.
• Execute contract review for order entry process at the site level.
• Support intercompany quoting and order entry process between sites.
• Execute Customer Operations processes accurately and within established time frames
• Execute contract review for order entry process at the site level.
• Work with Site Planning and Operations to establish and communicate standard product lead times.
• Work with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests
• Communicate and monitor plans for expedite requests and recovery plans to Sales, CSR's, Customers and Operations as required to meet commitments
• Execute quotation process for Repeat and Standard Products
• Support…