Patient Care Coordinator; Intake - Home Health

Patient Care Coordinator (Intake) - Home Health

Providence, RI, USA

Home Health >
Rhode Island >
Administrative Operations >
Care Coordination

The Intake Coordinator at Elmwood Healthcare - Home Health will play a critical role in managing the intake process for new patients, ensuring a smooth and efficient transition into our home health care services. This position involves collaborating with patients, families, and healthcare professionals to gather necessary information, coordinate services, and facilitate a seamless onboarding experience.

Department

Administrative Operations >
Care Coordination Department

Status / Type

Full Time (40-Hours / Week)

Schedule

Monday through Friday; 8:00 A.M. to 4:30 P.M.

Office-Based

Key Responsibilities:

• Patient Intake and Assessment: Conduct initial patient assessments to gather comprehensive information regarding medical history, current health status, and specific care needs.
• Verify insurance coverage and coordinate benefits to ensure eligibility for services.

Coordination and Communication:

• Act as the primary point of contact for patients, families, and referral sources, addressing inquiries and providing clear information about home health care services.
• Collaborate with medical professionals, including physicians, nurses, and therapists, to gather necessary documentation and information for care planning.

Documentation and Record-Keeping:

• Ensure accurate and timely completion of all intake forms, including patient consent, medical history, and insurance documentation.
• Maintain up-to-date patient records in compliance with confidentiality and privacy regulations.

Service Coordination:

• Schedule and coordinate initial home visits and care plans with appropriate healthcare providers.
• Facilitate the transition of care by ensuring that all necessary equipment, supplies, and resources are available to the patient.

Quality Assurance:

• Monitor and follow up on patient satisfaction and care quality to ensure compliance with company standards and regulatory requirements.
• Address and resolve any issues or concerns that arise during the intake process.

Administrative Support:

• Manage and prioritize a high volume of intake requests, ensuring timely processing and coordination.
• Assist with additional administrative tasks as needed, including data entry and reporting.

Other:

• Accepts only those patients whose needs can be met by the services it provides;
• Monitors and responds to electronic referrals via electronic referral systems
• Verifies and coordinates all insurance benefits of prospective patients (referrals);
• Creates, oversees and maintains the schedules of approximately 100 patients based on physician orders;
• Creates, oversees and maintains the schedules of designated team members (clinicians) in correlation to patient needs and staffing variances;
• Enters scheduling data to create and maintain accurate orders in accordance with care plans;
• Works inter-disciplinarily to create a consistent flow of high-quality patient care;
• Contacts care-providers, clinicians and patients with updates regarding day-to-day scheduling matters;
• Receives, processes and facilitates referrals in accordance with the systematic guidelines set forth by Elmwood Home Care;
• Accepts only those patients whose needs can be met by the services it provides;
• Monitors and responds to electronic referrals via electronic referral systems;
• Verifies and coordinates insurance benefits to safeguard reimbursement of services provided;
• Works closely with the sales team to process new referrals and disperse updates on pending referrals;
• Generates reports and data regarding scheduling, care coordination and staffing as designated;
• Maintains and updates patient status updates in correlation to provision of home-health services;
• Monitors and provides feedback on agency care coordination systems and processes;
• Acts as the bridge between all pre- and post-transitional care processes;
• Performs performance appraisal and review of department personnel;
• Provides counseling and/or disciplinary action to department personnel when indicated;
• Ensures the safety, security, integrity and confidentiality of patient and staff information in accordance with HIPAA and…