Patient Care Coordinator

b>

RICBT, part of b>

Optum Behavioral Care, is a mental health practice based in Rhode Island and operating in New Haven, CT. We are passionate about helping patients to overcome all sorts of problems they might be having in their lives including emotional, behavioral, mental or cognitive problems. East Providence also offers neuropsychological assessments and evaluations for adults and children.

b>

Associate Patient Care Coordinator with b>

RICBT, you will be responsible for providing support to patients and the clinical staff. The b>

Associate Patient Care Coordinator will greet and support the check in and check out for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consents and insurance eligibility, process payments for in-person appointments, handle existing patient communications, manage internal referrals and ensure work locations are presentable and welcoming.

This position is primarily front desk-based, responsible for welcoming and checking in patients for two suites. While the clinic has a smaller patient volume (8 providers), you will assist new patients with paperwork, insurance verification, scheduling, and answering phones for the clinics. You will spend the majority of your time working in our medical records system reviewing client charts to ensure information is present prior to sessions.

Most legacy patients use self-check-in.

b>

Location:

400 Massasoit Ave. East Providence, RI 02914. May be asked to travel to another nearby clinic for training.

b>

Schedule:

Monday-Friday, 8am-5pm EST

• Provide reception and clerical support in the clinic's front office
• Ensure all locations are welcoming and adhere to brand guidelines
• Assist patients with the check in and check out process
• Review each patient's chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification
• Assist with onboarding new patients, help patient's access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments
• Assist in updating and/or schedule existing patient appointments and internal referrals with providers
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees
• Ensure patient inquiries are addressed quickly, including resolving patient insurance eligibility issues
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
• Secure patient information and maintain patient confidentiality

Why consider working for United Health Group? Competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: (Use the "Apply for this Job" box below)./uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED (or higher)
• 1+ years of experience in an office environment (preferably in a mental health or medical setting)

• Experience with insurance verification
• Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
• Basic understanding of medical terminology
• Ability to interpret a variety of data…