Certified Senior Pharmacy Technician

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful experience, including interpersonal habits such as greeting, eye contact, courtesy, and Walgreens service traits such as offering help proactively, identifying needs, servicing until satisfied, etc.

Under the supervision of the pharmacist, assists in the practice of pharmacy in accordance with state, federal, and company policies, and reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring correct entry, filling prescriptions by retrieving, counting, pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.

Assists pharmacists in scheduling and maintaining workflow. Reports prescription errors to the pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on the assigned cash register, collecting and handling cash as required.

Takes customers to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third‑party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager. Leads Pharmacy Department inventory management activities such as ordering, unpacking, checking and storing shipments of pharmaceuticals.

Maintains knowledge of company asset protection techniques, and files claims for overages, shortages, order errors, or damaged goods involving Rx drugs. Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor. May assist pharmacist in administering clinical services, including collection and proper labeling of blood/urine samples from patients and other clinical services as required;

assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Supports execution of Pickup program.

Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. Coaches pharmacy technicians and cashiers in the correct use of processes and tools to drive efficiency within the pharmacy. Complies with all company policies and procedures and maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned.

Maintains PTCB or ExCPT certification through the designated training program and/or state‑required certification/registration. Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Must be fluent in reading, writing, and…