Field Support Specialist (RI CNA Required

Assistant Care Coordinator (RI CNA Required)

Compensation: $22.00 - $25.00 bi-weekly

Job Type: Full Time

Minimum Years of

Experience:

2 years

Salary & Benefits:

• $24-$26 per hour
• 35 hours a week plus
• Medical, dental and vision benefits
• Paid time off
• Performance bonuses
• Supportive and inclusive culture

Job Description:

At SYNERGY Home Care of Smithfield, we're dedicated to building connections and forward momentum in people's lives. As a proactive and organized Assistant Care Coordinator, you'll play a vital role in ensuring our caregivers are set up for success and our clients receive the gold standard of care.

Job Summary:

We're seeking a motivated and experienced Assistant Care Coordinator to join our team. This full-time role requires a strong presence in the field, balancing administrative precision with hands-on support. As an ideal candidate, you'll have a minimum of 2+ years of experience in agency homecare or facility care, good availability including some weekends, and reliable transportation.

Responsibilities:

• Field Support & Mentorship: Spend significant time in the field conducting caregiver introductions, performing on-site spot checks, and providing hands-on support to ensure care plans are being followed correctly.
• Shift Coverage: Provide direct client care and shift coverage as needed to ensure continuity of service during caregiver transitions or emergency call-outs.
• Client Onboarding Assistance: Assist the leadership team with the transition from lead to active client, ensuring all "Post-Orientation" protocols are met.
• Quality Assurance: Monitor caregiver performance and client satisfaction, acting as a bridge between the front-line staff and the office leadership.
• Administrative Coordination: Utilize Axis Care and Google Workspace to update care notes, track compliance, and assist with the seamless flow of documentation.
• Team Collaboration: Work closely with the Care Coordinator and Director of Nursing to identify staffing needs or clinical changes that require immediate attention.

Requirements:

• Experience: Must have an active RI CNA license with previous experience in a homecare or healthcare setting. Experience in a lead caregiver or supervisory role is highly preferred.
• Communication: Strong interpersonal skills; you must be comfortable coaching staff and communicating professionally with families.
• Problem-Solving: The ability to think on your feet in the field and resolve conflicts or scheduling hurdles as they arise.
• Mobility: Must have a valid driver's license and reliable transportation to travel across our service areas in Northwest RI and the Blackstone Valley.
• Tech Literacy: Proficiency with mobile apps and cloud-based software for documentation and scheduling.

What We Offer:

• Career Growth: A key role within a growing agency where your input directly impacts our operations and scaling goals.
• Structured Environment: Clear SOPs and a supportive leadership team dedicated to regulatory excellence and high-quality outcomes.
• Professional Stability: A W2 position with a consistent schedule and a clear focus on local community impact.

LOCATION Woonsocket, Rhode Island, 02895 USA ABOUT SYNERGY HOMECARE Industry: Healthcare