Senior Manager Digital Product Strategy

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

A Brief Overview Contributes to product strategy by leading the development and enhancement of digital products or services. Conducts market research, collaborates with cross-functional teams, designs user experiences, and oversees the product development lifecycle. Applies expertise in user-centric design, agile methodologies, and market trends to help drive the success of digital products and ensure they meet customer needs and expectations.

Translate complex engineering initiatives (cloud, platforms, APIs, AI/ML, automation, integrations) into clear, compelling business narratives that resonate with leadership and stakeholders

Convert technical use cases into measurable business outcomes, including customer value (experience, adoption, retention, NPS), financial impact (cost savings, cost avoidance, revenue enablement, margin improvement), and operational efficiency (cycle time reduction, productivity gains, throughput)
Serve as a strategic bridge between Engineering, Product, and Business teams to ensure alignment and clarity of value

Create executive-level storytelling artifacts such as presentations, dashboards, QBRs, and leadership updates that clearly communicate impact

Define and standardize business KPIs that directly link engineering outputs to business outcomes

Build and operationalize a value realization framework that connects technology delivery to measurable business impact

Drive data-backed storytelling with strong alignment to metrics, KPIs, and business objectives

Leverage AI tools, analytics platforms, and automation to enhance storytelling, improve insights, and identify efficiencies

Identify and communicate optimization opportunities across cost reduction, process simplification, and scalable growth initiatives

Increase visibility of platform capabilities, innovation, and engineering achievements across the organization

Establish a repeatable communication and storytelling framework to ensure consistency and scalability

Partner closely with Engineering, Product, Finance, and Business leaders to align on value articulation and outcomes

Mentor Product Managers and Product Leaders on business storytelling and translating technology initiatives into clear business impact

Build organizational capability through development of playbooks, templates, and best practices

Required Qualifications (Must Have)7+ years of experience translating technical use cases into measurable business outcomes, including customer value (experience, adoption, retention, NPS), financial impact (ROI, cost savings, revenue contribution), and operational efficiency (productivity, scalability, performance)3+ years of techno-functional expertise with a strong understanding of modern engineering ecosystems (cloud, distributed systems, APIs, data platforms, AI/ML, automation), and the ability to interpret technical architecture and articulate clear business implications3+ years of experience in executive storytelling with strong communication skills, including creating impactful materials for VP, SVP, and EVP-level audiences

Preferred Qualifications Background in Product Marketing, Strategy Consulting, Transformation, or Platform Strategy with a strong ability to connect technology initiatives to business value

Hands-on experience leveraging AI, Generative AI, and analytics tools to enhance storytelling, generate insights, and drive productivity improvements

Demonstrated experience building scalable frameworks and playbooks for tech-to-business translation, value realization, and executive communication

Strong understanding of financial concepts, including ROI, TCO, and cost-benefit analysis, with the ability to apply them in decision-making

Experience mentoring and developing Product Managers, Product Leaders, and cross-functional team members to build organizational capability

Familiarity with platform modernization, legacy transformation, enterprise system integrations, and large-scale AI adoption and automation initiatives

Education:

Bachelor's degree or equivalent experience (HS diploma + 4 years relevant experience)
Pay Range The typical pay range for this role is:$ - $This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also…