Senior Product Analyst - Learning Technologies

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary The Senior Product Analyst - Learning Technologies will lead the implementation, integration, and optimization of enterprise learning platforms and technologies while working closely with product, integration, and architecture teams to ensure successful platform deployments, data migrations, and system enhancements. This is a hands-on leadership role combining strategic coordination with direct involvement in requirements gathering, configuration support, data validation, and end-user testing across multiple learning technology initiatives.

What You Will Do:

Platform Implementation & Configuration Lead the implementation and configuration of learning platforms including LMS and LXP systems

Define platform requirements, configuration settings, and customization needs

Coordinate with vendors and implementation partners on setup, configuration, and deployment activities

Develop and maintain platform documentation including user guides, FAQs, and training materials

Data Migration & Validation Lead data migration activities including data extraction, mapping, transformation, and loading

Define data requirements, field mappings, and business rules for migration

Execute and oversee data validation and reconciliation testing to ensure accuracy and completeness

Identify and resolve data quality issues; escalate complex issues as needed

Maintain audit trails and documentation for compliance and reporting purposes

Testing & Quality Assurance Develop test strategies, test plans, test cases, and test scripts for platform implementations and integrations

Lead functional testing, regression testing, and integration testing activities

Coordinate user acceptance testing (UAT) with business stakeholders and end users

Document defects, track resolution, and validate fixes prior to release

Oversee pilot rollouts and gather user feedback to inform improvements

Integration & Technical Coordination Partner with integration teams on system connectivity including SSO, HRIS, and content provider integrations

Define integration requirements, data flows, and technical specifications

Lead troubleshooting and issue resolution for platform and integration issues

Coordinate vendor technical reviews and platform evaluations

Stakeholder Management Gather and document business requirements from L&D stakeholders across business units

Facilitate working sessions to validate requirements and solution designs

Communicate project status, risks, and issues to leadership and stakeholders

Coordinate across work streams to ensure alignment and dependency management

Provide guidance and direction to analysts and contractors supporting initiatives

Required Qualifications 5+ years' experience in Learning Technology, L&D systems, or related IT systems analysis5+ years' experience leading platform implementations, upgrades, or migrations3+ years' hands-on experience with data migration, validation, reconciliation, and quality assurance3+ years' experience working with learning platforms including LMS (e.g., Workday Learning, Cornerstone, SABA) and LXP (e.g., Degreed, EdCast)2+ years' experience with Cornerstone Galaxy Unified Platform2+ years' experience with AI-enabled learning tools, simulation platforms, or immersive learning technologies2+ years' experience developing test strategies and leading UAT2+ years' experience with stakeholder management including documentation of requirements and communicating updates2+ years' experience leading multiple concurrent initiatives and driving results through collaboration1+ year experience working with AI Products

Preferred Qualifications Experience leading data migration projects including ETL processes and data mapping

Familiarity with enterprise system integrations…