Manager, Social Media Insights & Performance

Manager, Social Media Insights & Analytics

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Manager, Social Media Insights & Analytics is responsible for transforming social media data, audience behavior, and cultural trends into actionable insights that drive content strategy, customer engagement, and business performance. This role serves as a strategic partner to Social, Content, Brand, Paid Media, and Digital teams, delivering performance measurement, audience intelligence, and optimization recommendations that improve the effectiveness of both organic and paid social programs.

The ideal candidate combines strong analytical expertise, social platform knowledge, and storytelling skills to connect social media performance with broader marketing and business outcomes.

Are you passionate about building brands, accelerating business growth, and connecting with consumers through innovative social and search experiences? CVS Health is building a world-class Social & Search Marketing organization focused on transforming how customers discover, engage with, and choose CVS across digital platforms.

The Manager, Social Media Insights & Analytics is responsible for transforming social media performance data, audience behavior, cultural trends, and competitive intelligence into actionable insights that drive content strategy, customer engagement, and business growth. Serving as a strategic partner to Social, Content, Brand, Paid Media, Digital, and Enterprise Analytics teams, this role delivers meaningful analysis and performance measurement that informs decision-making across the organization.

The Manager will work closely with internal Business Analytics and Measurement teams to integrate social media insights into broader marketing and business reporting, ensuring leadership has a holistic view of customer behavior, campaign effectiveness, brand health, and business outcomes. The ideal candidate combines strong analytical expertise, social platform knowledge, and storytelling skills to translate complex data into clear recommendations that optimize marketing performance and influence enterprise strategy.

The ideal candidate is a naturally curious, data-driven marketer who combines strong analytical expertise with a deep understanding of social media platforms, audience behavior, and content performance. They excel at translating complex data into clear business stories, influencing stakeholders through actionable recommendations, and connecting social performance to broader marketing and enterprise objectives. This individual thrives in a fast-paced environment, enjoys solving complex business problems, and has a proven ability to partner across teams to drive measurable impact through insights, testing, and optimization.

• Analyze social media, audience, cultural, and competitive data to identify trends, opportunities, risks, and actionable business recommendations.
• Develop and maintain social media dashboards, reporting frameworks, and performance measurement programs that connect social activity to marketing and business outcomes.
• Provide strategic insights to optimize content performance, audience engagement, platform effectiveness, and return on investment.
• Partner with Social, Content, Brand, Paid Media, and Digital teams to support campaign planning, real-time optimization, and post-campaign analysis.
• Leverage social listening and analytics tools to monitor audience sentiment, cultural trends, and competitive activity.
• Translate complex data into clear, compelling narratives and executive-ready recommendations for stakeholders.
• Support testing and experimentation initiatives, including content, audience, timing, and platform optimization strategies.
• Ensure data accuracy, reporting consistency, and continuous…