Procurement Center of Excellence - AI & Automation Lead

Senior Manager, AI & Automation

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is building a world-class analytics organization within the Procurement Center of Excellence (CoE), and we are looking for a Senior Manager, AI & Automation to lead one of its most critical functions. The procurement department has a strong pipeline of automation and AI initiatives and a genuine appetite to change how it operates, and this role is responsible for making that happen.

The scope of this role spans the full automation landscape — from AI agents, prompt engineering, and skill development in Copilot Studio, to process automation and RPA where those approaches better fit the problem. Day to day, that means assessing what a business problem requires, selecting the right solution, and owning the work to scope, prototype, and deliver it. When solutions require IT development, this role acts as the technical SME through deployment and owns training the department on how to use what is built.

Strong candidates will be technically hands-on, fluent across the range of automation tools and approaches available, and motivated by applying the right technology to create real, measurable impact for the business.

This is a hybrid position based in our Woonsocket or Hartford hub.

• AI Solution Design & Delivery
• Prompt Engineering & Model Expertise
• Solution Assessment & Automation

• 7 years of overall relevant work experience
• 5 or more years of experience in a technical or business facing role with hands-on involvement in AI or machine learning solution development.
• Demonstrated experience with prompt engineering, including structured prompting, chain-of-thought reasoning, and output formatting for production use cases.
• Hands-on experience gathering requirements, building, and deploying AI agents.
• Experience with Copilot Studio or a comparable platform for AI skill and agent development
• Ability to communicate complex AI concepts clearly to non-technical stakeholders and translate business problems into well-scoped technical solutions.

• Experience with retrieval-augmented generation (RAG) architectures and vector search
• Familiarity with Model Context Protocol (MCP) or comparable approaches to integrating AI models with external data sources
• Proficiency in Python for AI prototyping, automation, and solution development
• Experience with Google Cloud Platform
• Experience integrating AI solutions with enterprise systems such as SAP Ariba, Service Now, or Microsoft 365
• Familiarity with AI evaluation frameworks and approaches to monitoring model output quality in production
• Background in procurement, supply chain, or a similarly process-rich enterprise domain is a plus but not required

Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Accounting, or a related technical field

The typical pay range for this role is:

$82,940.00 - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.