Senior Relationship Manager, Supplier Management

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

The Senior Relationship Manager, Supplier Performance Management is a senior individual contributor responsible for leading the development and delivery of actionable supplier performance insights through the Enterprise Vendor Management Policy and the Enterprise Supplier Performance Review (ESPR) program, with a dedicated focus on Enterprise IT and Digital, Data, Analytics and Technology (DDAT) supplier relationships. The role supports vendor management best practices and translates qualitative and quantitative feedback into business-relevant intelligence that informs supplier strategy, performance improvement, risk management, and sourcing decisions across CVS Health.

This position partners closely with Enterprise IT, DDAT, Procurement, Enterprise Third-Party Risk Management (ETPRM), Information Security, Legal, Finance, business owners, and third-party suppliers. It is not a traditional analytics or technical engineering role; success requires vendor management, sourcing, category management, and technology-services fluency, along with strong business judgment and the ability to influence decisions through insight, narrative, and executive-ready recommendations.

The successful candidate should be comfortable working across complex technology supplier ecosystems, including SaaS, cloud, infrastructure, managed services, cybersecurity, data and analytics, AI-enabled services, digital product support, and technology consulting. The role requires enough technical acumen to understand service models, operational dependencies, security and privacy considerations, implementation risk, SLAs/KPIs, incidents, and roadmap commitments, while remaining focused on supplier performance, governance, value realization, and stakeholder alignment.

• Strategic Insight Development and Delivery Serve as the primary owner of ESPR-derived insights, intelligence, and reporting delivered to Enterprise IT, DDAT, business owners, category leaders, and supplier stakeholders for assigned technology categories. Interpret and synthesize ESPR feedback alongside performance trends, service-level performance, incident history, risk indicators, contract context, technology roadmap commitments, security and privacy considerations, and compliance requirements to produce actionable, real-world insights.
  
  Develop executive-level narratives and materials that clearly articulate implications, risks, opportunities, and recommended actions for technology supplier relationships. Evolve ESPR outputs from descriptive scorecards to forward-looking intelligence that supports proactive decision-making, renewal strategy, supplier remediation, technology roadmap alignment, and governance prioritization.
• Enterprise IT and DDAT Vendor Management Support Partner with technology stakeholders to connect supplier performance insights to operational outcomes such as reliability, issue resolution, SLA/KPI attainment, implementation quality, user experience, data/security posture, cost/value delivery, innovation, and business continuity. Facilitate performance discussions that translate technical concerns into supplier-level action plans, using plain-language narratives that are credible with both technologists and business executives.
  
  Support corrective action planning with…