Project Manager, Operations Manager, IT Project Manager

The ideal candidate brings a strong technical foundation, a proven ability to drive operational efficiency, and the confidence to act as a trusted advisor and thought leader to customer stakeholders. This position requires close, day-to-day collaboration with the customer, internal delivery teams, and external partners, and includes direct management of a small onsite program team.

• Own end-to-end delivery of large, complex, multi-workstream programs for a single onsite retail customer.
• Act as the onsite program lead and primary interface for all program activities, risks, and issues.
• Provide program leadership and governance, including defining controls, decision-making frameworks, and escalation paths.
• Plan, execute, and manage the program lifecycle, ensuring milestones, deliverables, and outcomes are achieved.
• Drive operational efficiency and continuous improvement by identifying and implementing process enhancements.
• Partner closely with business, technology, and operations teams to align program execution with customer goals.
• Communicate program status, risks, and recommendations clearly to both customer and internal leadership.
• Coordinate dependencies across projects, teams, and vendors to ensure seamless execution.
• Lead and influence cross-functional teams, fostering accountability, collaboration, and high performance.
• Serve as a thought leader, proactively identifying opportunities for innovation, modernization, or improved ways of working.
• Support organizational change management, driving adoption and sustained outcomes.
• Ensure compliance with company policies, including code of conduct, physical security, and information security requirements.
• Perform other duties as directed.
• Provide direct people management for a small onsite team including onboarding, performance management, coaching, and professional development.
• Set clear expectations and priorities for direct reports, ensuring alignment with program goals and customer commitments.
• Foster an inclusive, high-engagement team culture focused on accountability, continuous learning, and delivery excellence.

• Strong technical acumen, with the ability to engage effectively with engineering, IT, and digital teams.
• Demonstrated success improving operational efficiency, execution discipline, and delivery consistency.
• Excellent interpersonal and communication skills, including experience working with senior and executive-level stakeholders.
• Ability to build trust and influence across customer and internal organizations.
• Strong analytical and problem-solving skills.
• Ability to work independently in an onsite customer environment with minimal supervision.
• Comfort leading change, challenging assumptions, and balancing innovation with practical delivery.
• Strong risk and issue management capabilities in dynamic environments.
• Demonstrated experience managing, mentoring, or leading teams, including providing feedback and driving performance.

• 10+ years of experience managing large-scale, complex programs or projects with multiple parallel work streams.
• Experience supporting retail, consumer, or customer-facing environments preferred.
• Experience coordinating programs across multiple teams, functions, and geographies.
• Hands-on experience with organizational change management initiatives.
• Experience with drug, food, and/or cosmetic testing environments is a strong plus, including familiarity with regulated processes, quality standards, or laboratory operations.
• Prior experience in a people manager or team lead role is preferred.
• PMP, Agile, or similar certifications preferred but not required with relevant delivery experience.

• Advanced degree preferred.
• PMP, Agile, or similar certifications preferred but not required with relevant delivery experience.

Total Rewards:
We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $70,000 to $90,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 10% of the base salary.

This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), Holidays (9 days), Personal days (3 days) and sick time off (72 hours).