Claims Director, Professional Liability

Claims Director, Professional Liability

Primary Purpose of the Role
:

To manage the technical and operational functions within assigned Professional Liability offices, ensuring compliance with company standards, industry best practices, and quality service delivery. Provides direct operational responsibility for a company office, manages staffing and training, leads staff development, and oversees budget planning and profit‑and‑loss management.

Essential Responsibilities
:

• Oversee overall Professional Liability operations management for assigned locations.
• Establish policy and procedures to assure compliance with best practices, claims management service standards, state regulations, and client service requirements.
• Develop business plans with goals and objectives for the area and offices.
• Monitor management reports related to area/office performance.
• Assist with coordination of sales and client service efforts.
• Perform other duties as assigned.
• Support the organization’s quality program(s).
• Travel as required.
• Administer company personnel policies in all areas, following staffing standards and training recommendations.
• Interview, hire, and develop colleague performance plans; conduct performance discussions.
• Provide support, guidance, leadership, and motivation to promote maximum performance.

Qualifications
:

• Education:
  
  Bachelor’s degree preferred; CPCU, ARM, AIM, and/or AIC certifications preferred.
• Licenses:
  Licenses as required.
• Experience:
  
  10 years of related experience, including 7 years in Professional Liability and 4 years in supervisory roles.
• Skills:
  
  Strong technical claims knowledge; excellent oral and written communication, including presentation skills; PC‑literate with Microsoft Office; leadership, management, and motivational skills; analytical and interpretive skills; strong organizational skills; excellent interpersonal and negotiation skills; ability to work in a team environment; ability to meet or exceed performance expectations.

Work Environment
:

Consideration will be given to reasonable accommodation. Travel may be required.

In addition, Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.