Claims Director, Professional Liability

Claims Director, Professional Liability PRIMARY PURPOSE OF THE ROLE

To manage the technical and operational functions within assigned Professional Liability offices with 75 or more full‑time colleagues including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of a company office in the location where the manager resides; to manage the staffing and training needs, as well as staff development, career and succession planning;

and to manage budget preparation and profit and loss management.

• Oversees overall Professional Liability operations management for assigned locations.
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements.
• Establishes business plan with goals and objectives for the area and locations/offices.
• Monitors management reports relating to the area/office performance.
• Assists with the coordination of sales and client service efforts.
• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Education & Licensing:
Bachelor's degree from an accredited college or university preferred. CPCU, ARM, AIM, and/or AIC certifications preferred. Licenses as required.

Experience:

Ten (10) years of related experience or equivalent combination of education and experience required to include seven (7) years Professional Liability experience and four (4) years supervisory experience.

• Strong technical claims knowledge
• Excellent oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

When applicable and appropriate, consideration will be given to reasonable accommodation.

Physical:
Computer keyboarding, travel as required

Auditory/visual:
Hearing, vision and talking

Mental:
Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.