Branch Manager

Branch Manager (BM)

At Citizens, we’re focused on relationship‑building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business.

As a Branch Manager you will lead your team in exceeding customer expectations, nurturing relationships that drive long‑term success, spearheading branch performance, sales growth, and an outstanding colleague and customer experience. You will create and sustain a strong customer‑centric culture and help the team achieve individual and collective performance and sales goals.

• High School diploma or equivalent
• Leadership experience and proven ability to coach and develop to drive sales excellence and deliver world‑class customer service in a high‑volume branch environment
• 4 years sales management experience in retail or branch banking
• Successful record of managing objectives, meeting sales goals and branch goals in a profit and loss environment
• Exceptional customer experience validated through customer satisfaction surveys
• Strong partnerships with community and civic organizations
• Compliance with the SAFE Act, including required background checks and NMLS identifier

Preferred Qualifications

• Associate’s or Bachelor’s degree preferred
• Retail banking experience
• Talent sourcing and assessment skills

• Hours per week: 40
• Work schedule:
  
  Varies with branch needs and may include weekends and evenings
• Pay range: $81,000.00 – $ per year, plus incentive earnings

Citizens provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history of a disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, victim of domestic violence, family status, medical condition, military or veteran status, national origin, pregnancy, reproductive health decision making, race, religion, sex, sexual orientation, or any other protected category.

At Citizens, you'll find a customer‑centric culture that helps our customers and contributes to local communities. Join our supportive, collaborative workforce and access training, tools, and opportunities to accelerate your potential and maximize your career growth.