FiberTite CARE Specialist

Fiber Tite CARE Specialist

At Seaman Corporation, every associate is instrumental to our success. Become a part of our growing team!

At Seaman Corporation, we are dedicated to creating and supplying quality, high-performance fabrics that protect our planet, our people, and our customers. From humble beginnings in 1949 to a multi-million-dollar organization, this family-owned business has grown to be a leading manufacturer in highly durable coated fabrics, supplying products to customers around the globe.

Every Seaman Corporation associate plays a valuable role in our company's continuous growth. We believe by investing in the right people and resources, we can drive sustainable growth across the entire business.

Seaman Corporation products are composed of proprietary knitted or woven base fabrics and coating formulas to produce high performance roofing systems, geomembrane liners, truck tarps, architectural structures, and much more. We work exclusively with authorized fabricators, designers, consultants, engineers, and installers for quality solutions start to finish.

Seaman Corporation is seeking a Fiber Tite CARE Specialist to join our Commercial team! This position will report to the Customer Experience Manager in Wooster.

Position Summary

The Fiber Tite CARE Specialist will ensure that Fiber Tite customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. The CARE Specialist will respond to customer's inquiries or complaints regarding Seaman Corporation's products or services. They will determine the best method to resolve complex customer service problems to ensure customer satisfaction and adherence to organizational policies.

The Fiber Tite CARE Specialist coordinates information to resolve problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answers phone and electronic inquiries from Customers and Sales Reps/Regional Sales Managers
• Verifies & processes purchase orders from customers
  • Clarify order details
  • Set up new customers & process incoming orders
  • Check stock levels
  • Coordinate with manufacturing/vendor scheduling as necessary
  • Advise customers on product availability
• Makes periodic calls to existing customers to determine satisfaction with the organization, products, or services.
• Communicates any changes in delivery dates or other changes to the customer and the Sales Rep.;
  Work with internal and external Seaman Corp team to provide superior service to customer base.
• Supports the Fiber Tite outside sales team and collaborates frequently with them.
• Monitors status of all open orders to ensure timely delivery and provides customer service regarding order status and logistics issues
• Communicates with Credit Manager to address credit hold issues
• Processes Debit/Credit memos, quality or complaint issues, color matching requests

Required Qualifications

• Strong written and verbal communication skills
• Basic math proficiency

Preferred Qualifications

• Prior customer service experience
• ERP system experience preferred

Competencies

To perform the job successfully, an individual should be aligned with our company values and demonstrate the following competencies:

Do What's Right

• Safety:
  Safety is our priority and everyone's responsibility. If you see something unsafe, you are called to say something.
• Customer Focus:
  We are in business for the customer. Our (internal and external) customers deserve our focus, and we can create solutions that solve their needs.
• Integrity:
  Our words and actions reflect our values, and we hold respect for all individuals.

Work Together

• Collaboration:
  
  We must share openly with one another, listen actively, and seek to understand the needs of our colleagues. We will respect diversity and work to find common ground.
• Teamwork:
  We will trust the person and attack the process.

Create Solutions

• Entrepreneurism:
  Act with a spirit of entrepreneurism, challenge the status quo, and find innovative solutions to our obstacles.
• Continuous Improvement:
  Everyone is an advocate for continuous improvement. Be willing to learn something new and accept that failure is a part of the process.
• Results:
  At the end of the day, results are what drive us forward. Hold yourself accountable to remove roadblocks and focus on the outcome over the activity.

Supervisory Responsibilities:

None

Travel Requirements: 10%

Seaman Corporation is an EEO Employer.

Seaman Corporation provides equal opportunity for employment and promotion to all qualified employees and applicants based on experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law.

Seaman Corporation is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

If you require reasonable…