Engineer - Quality Customer Service

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

• Act as primary quality interface to customer at production location.
• Lead escort for customer visits, audits, PPAP reviews and more.
• Ensure customer requirements and expectations are understood and coordinate efforts to meet those.
• Coordinating all customer activities with respect to customer complaints and pilot/functional product runoffs.
• Ensure customer satisfaction through continuous improvement by tracking and achieving quality targets.
• Collaborate with customers to align manufacturing processes with quality requirements and integrate customer feedback for quality enhancement.
• Ensure and monitor compliance with customer-specific quality standards and requirements at production location.
• Oversee quality assurance tasks across the manufacturing process, with authority to stop production, decide on blocking of suspect or defective parts or products.
• Lead structured problem‑solving approach for customer complaints and track implementation of corrective actions (including lessons learned) at production location.
• Manage communication between customers and segments including review and reporting in customer portals.
• Trace affected products on customer side, transport, warehouse stock and production and coordinate internally and with customer.

• Bachelor of Science in Engineering or equivalent.
• Understanding of statistical concepts, AIAG procedures and knowledge of current quality specifications.
• Must have strong leadership skills and set a standard for cleanliness in the work area, be eager to assist co‑workers, maintain a positive attitude and remain even‑tempered in an adverse working environment.
• Strong written and verbal communication.
• Ability to prioritize and make decisions.
• Project planning and management skills.

• 6% 401(k) company match.
• Explore more benefits at

Schaeffler Transmission Systems, LLC
Heidi L. Schaad

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.