Associate Retail Travel Agent; In-Store Sales

About the Role

We’re seeking enthusiastic, sales‑driven individuals who want to help others create unforgettable travel experiences. Whether you’re a seasoned travel professional or new to the industry, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you.

• Craft unforgettable domestic and international travel experiences including cruises, land tours, flights, hotels, and more.
• Use personal travel experiences to inspire and guide clients.
• Build long‑term relationships, turning first‑time clients into loyal travelers.
• Leverage AAA’s established travel strategy to maximize success and achieve sales goals.
• Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
• Educate clients on AAA benefits, including exclusive travel perks and the AAA‑branded credit card.
• Resolve client concerns under management guidance.
• Attend promotional events, training, and familiarization trips.

Structured training, mentorship, ongoing learning, and required certification provide a clear path to advance to a Retail Travel Agent and then Senior Retail Travel Agent role.

• Company‑sponsored IATAN cards for travel discounts and personal travel opportunities at exclusive rates.
• Paid Educational Trips to explore destinations and build expertise.

Monday 9 AM-6 PM;
Tuesday-Friday 9 AM-5 PM;
Saturday 9 AM-12 PM (37.5-hour work week). Sundays off.

3786 Burbank Rd Ste 601, Wooster, OH 44691.

• Base salary $14.73-$19.00 per hour, adjusted based on experience and location.
• Monthly incentive pay average $550-$1,100 after approximately 6 months.
• Paid time off: 3+ weeks accrued in the first year.

• Medical, dental, vision, and retirement plans.
• Up to 2 weeks paid parental leave.
• 401k plan with company match up to 7 %.
• 2+ weeks of PTO within the first year.
• Paid company holidays.
• Volunteer opportunities and 1 volunteer day per year.
• Free AAA membership.
• Continual learning reimbursement up to $5,250 per year.

• High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
• At least 1 year of retail experience.
• Minimum 1 year experience as a retail/leisure travel agent preferred.

• Excellent communication and customer service skills.
• Strong organizational ability.
• Proficiency with travel booking systems and web‑based applications.
• Working knowledge of geography.

Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.

Pass pre‑employment and post‑employment screening, including criminal, drug, and state/vendor screenings. May need a membership license or other required credentials.

This is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.