Help Desk Analyst

Overview

Category: 1050 - Computer support specialists

Work Details

Primary

Location:

Wooster, OH

Work Model:
Hybrid

Role Type:
Full Time

Core

Working Hours:

Monday-Friday, 8:00am-5:00pm

Travel Requirements:
As Needed

About This Role

Daisy Brand is currently looking for a junior to mid-level (Field) Service Desk Technician. Primarily, the candidate will support local branch end users and related endpoints. Remote support will include our corporate office, sales force, and other manufacturing plants. Candidate should also be willing to travel occasionally (1-3 trips per year) to support other locations.

Day to day responsibilities include:
Maintaining ticketing queue, applications support, basic networking, and troubleshooting/ configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system wide issues, along with execution of company wide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

What You ll Be Responsible For

• Proactively monitor network infrastructure and respond rapidly to issues
• Serve as primary contact for local pc, server, and network technologies
• Configure and deploy workstations, servers, and network hardware
• Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
• Update progress and resolution for reported issues within ticketing system
• Create and update technical and end user training materials
• Provide high quality support to end users

What We re Looking For

Required Qualifications

• Self-motivated, energetic, organized, and customer service focused
• Communicate effectively to end user and other IT team members
• Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
• Proven record of supporting and provisioning technical solutions
• Possess a drive to learn and teach
• Possess effective troubleshooting skills, be methodical and detail oriented
• Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
• Technical knowledge of cabling installation and troubleshooting
• Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

Preferred Qualifications

• Fresh Service - Helpdesk software
• Smart devices - iPhone /iPad/ Android
• Printer/Print server support
• Microsoft Cloud Technology
  - Intune, Azure AD, O365
• Computer
  - Lenovo Think Pad / HP
• Messaging - Microsoft Exchange
• Collaboration - Microsoft Share Point
• Backup and recovery software
  - Acronis and Avamar
• Switches and routers - Cisco and Brocade

For five generations spanning over a century, Daisy Brand has been a family-owned company committed to providing the freshest, most wholesome dairy products. The company is headquartered in Dallas, Texas with manufacturing facilities in Garland, Texas (1998), Casa Grande, Arizona (2008), and Wooster, Ohio (2015).

Daisy is the market leader in two billion-dollar categories, sour cream and cottage cheese, and generates over half a billion in revenues annually. Daisy Sour Cream represents 1 out of every 2 sour cream purchases in the United States and is the largest sour cream brand in food service, military, and club. It is recognized by consumers for A Dollop of Daisy, a tagline that put this once small brand on the map.

Daisy Cottage Cheese is America s #1 cottage cheese brand and continues to bring new consumers into the category with its innovative single serve packaging and consistent high quality. Daisy recently expanded into a new category with the launch of two dip products and is in the process of expanding distribution.

Daisy s core values, Clean and Trust, resonate in all aspects of our business operations. In 2008, the Foundation for Financial Service Professionals awarded Daisy the prestigious American…