Engineer - Quality Customer Service

Your

Key Responsibilities

* Act as primary quality interface to customer at production location.

* Lead escort for customer visits, audits, PPAP reviews and more.

* Ensure customer requirements and expectations are understood and coordinate efforts to meet those.

* Coordinating all customer activities with respect to customer complaints and pilot/functional product runoffs.

* Ensure customer satisfaction through continuous improvement by tracking and achieving quality targets

* Collaborate with customers to align manufacturing processes with quality requirements and integrate customer feedback for quality enhancement.

* Ensure and monitor compliance with customer-specific quality standards and requirements at production location.

* Oversee quality assurance tasks across the manufacturing process, with authority to stop production, decide on blocking of suspect or defective parts or products.

* Lead structured problem solving approach for customer complaints and track implement ion of corrective actions (including lessons learned) at production location.

* Manage communication between customers and segments including review and reporting in customer portals.

* Trace affected products on customer side, transport, warehouse stock and production and coordinate internally and with customer.

Your Qualifications

* Bachelors of Science in Engineering or equivalent

* Understanding of statistical concepts, AIAG procedures and knowledge of current quality specifications.

* Must have strong leadership skills and set a standard for cleanliness in the work area, makes an effort to assist co-workers, have a positive attitude and remain even tempered in an adverse working environment

* Strong written and verbal communication

* Have the ability to prioritize and make decisions

* Project planning and management skills

Our Offering

* 6% 401(k) company match

* Explore more benefits at