Broadband Technician Lead - System

About the Role

The position of Broadband Technician Lead (System) will oversee the day-to-day technical and plant maintenance and operations of the HFC and FTTH plants, head ends, hub sites, and other facilities as required.

• Prioritizing, scheduling and reporting of system maintenance activities to achieve system goals.
• Work in a team environment with installation, construction and inventory leads to complete critical projects on time.
• Perform proof of performance scheduling, testing, reporting, and documentation.
• Work directly with corporate engineering to prioritize, plan and deploy system augments.
• Monitor all NOC reports, service call sheets and system problem reports, responding as required to maintain network integrity.
• Participate in and execute required and random weekly/monthly EAS testing and statewide reporting.
• Schedule, provide and recommend technical training for technicians.
• Support technicians after-hours.
• Participate in on-call rotation.

• 3+ years system maintenance experience preferred.
• Strong knowledge and experience working with fiber; splicing and troubleshooting.
• Detailed knowledge of signal level meters.
• Ability to work as a team leader or independently as required by current priorities.
• General PC knowledge; MS Excel, Word, PowerPoint preferred.
• Detail oriented:
  Exceptional organization and record keeping skills.
• Self‑motivated, have a positive attitude and a strong desire to learn new technologies and equipment.
• Excellent customer interaction skills.
• SCTE and NCTI completions preferred.

Armstrong is an Equal Opportunity Employer.