Outreach Case Manager

Position Title

Outreach Housing Case Manager

Full-Time | Non-Exempt | 4-Day Work Week (Monday–Thursday, 8.5-hour days)

Wayne County, Ohio

This position is funded through September 2026, with anticipated funding for the following fiscal year.

• Conduct client intake, assessment, diversion services, and Coordinated Entry tasks (walk-in and scheduled).
• Maintain accurate HMIS and related database records.
• Determine eligibility for housing and supportive service programs and ensure compliance with program guidelines.
• Manage program waitlists and referrals in accordance with Coordinated Entry guidelines.
• Assist clients in securing and maintaining stable housing using Housing First principles.
• Provide intensive case management to address barriers such as employment, transportation, housing history, and health-related needs.
• Conduct outreach to individuals experiencing homelessness, including unsheltered populations.
• Complete home visits and housing inspections as required.
• Maintain accurate and timely case records, progress notes, and reports; track outcomes and ensure data integrity.
• Coordinate referrals and collaborate with internal staff and community partners.
• Participate in staff meetings, trainings, and professional development activities.

• High School Diploma or equivalent required;
  Bachelor’s degree in social work or a related field preferred.
• Experience in social services or a related field, including knowledge of low‑income housing and community resources; or an equivalent combination of education and experience.
• Valid State of Ohio driver’s license and ability to remain insurable in accordance with Agency policy.
• Proficiency in Microsoft Office (Outlook, Word, Excel) and ability to use database systems and virtual platforms (e.g., Teams, Zoom).
• CPR/First Aid and Narcan certification, or ability to obtain.
• SOAR training, or ability to obtain.
• Experience with, or ability to learn, case management software (e.g., Yardi).

• Strong interpersonal and communication skills with a customer service focus.
• Ability to build and maintain professional relationships with individuals from diverse backgrounds.
• Knowledge of confidentiality requirements and applicable laws, regulations, and agency policies.
• Ability to establish and maintain appropriate professional boundaries.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to de‑escalate conflict and respond appropriately in crisis situations.
• Strong written communication skills, including accurate and timely documentation.

• 4‑day work week (Monday–Thursday).
• Comprehensive benefits package, including:
  • Health insurance options with employer contributions.
  • Retirement plan with employer contributions.
  • Paid leave programs (vacation, sick, personal, parental, holidays).
• Public Service Loan Forgiveness (PSLF) eligibility.
• Professional development and tuition support opportunities aligned with organizational needs.
• Mission‑driven work that directly impacts the community.
• Collaborative, team‑oriented culture focused on service and accountability.

The position is primarily office‑based with frequent client interaction and collaboration with community partners. The role may require occasional local travel for outreach, training, and program‑related activities. It involves high‑volume client interaction, including individuals experiencing financial hardship or emotional distress, requiring professionalism, patience, and strong de‑escalation skills.

• Treat all clients with dignity and respect.
• Maintain confidentiality and professional boundaries.
• Represent the agency with honesty, professionalism, and ethical conduct.

Community Action Wayne/Medina is committed to providing equal employment opportunity to all employees and applicants and does not tolerate discrimination of any kind, in accordance with applicable federal, state, and local laws.