A&E Department Clerk

Go back to Worcestershire Acute Hospitals NHS Trust

The closing date is 10 March 2026

This vacancy is currently only open to Herefordshire and Worcestershire NHS staff

This is a job description which covers a range of duties that an A&E Department Clerk may be required to undertake.

Provide administrative and clerical support to the ward, professional qualified staff and provide first point of contact to all users of the service.

Ensure the availability of accurate patient records and documentation as per Trust policies and procedures.

Co‑operate with patients, relatives and other members of the public politely and efficiently, ensuring confidentiality and security of patient information as per Trust policy and in line with Information Governance guidance.

The nature of the post means that the post holder may be expected to work in different directorates/departments within the Trust, but will normally be attached to one area.

• Making arrangements for patient discharge, including transfers to other hospitals and wards, booking transport.
• Checking case notes, tidying and returning them to scan centre.
• Answering several phones in the department in a professional manner and conveying messages to the appropriate person.
• Photocopying, scanning and organising any paperwork in the department.
• Receiving general telephone calls, recording messages and dealing with initial enquiries in a friendly professional manner and referring the call to the relevant staff member, as appropriate.
• Providing a reception service, gathering information and taking initial action within defined protocols to assist in resolving any queries.
• Undertaking other relevant clerical duties as required including photocopying, receiving, sorting and distribution mail, basic typing, arranging repairs, stock and equipment ordering and stationery orders.
• Facilitating the prompt collection of data by liaison with the Clinical Coding Department.
• Arranging transport between departments and to destinations outside the hospital, as required for specimens e.g. blood sample.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester.

Our workforce is more than 7,000 strong and our caring staff are recognised for providing good and outstanding patient‑centred care.

We are committed to recruiting the best people to work with us. Our values, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Being open and honest – Ensuring people feel cared for – Showing respect to everyone.

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewise accreditation – this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Any applicants who are offered posts requiring a DBS check as part of their employment check will have the cost of this check (at the current rate) deducted from their salary.
Please see link in Supporting Information section for more details on DBS checks and costs.

• Assist Ward Manager to produce correspondence such as thank‑you letters, communications with other departments, memos to staff, etc.
• Assist with reception and comfort of relatives as requested by nursing staff.
• Work collaboratively as part of an integrated team.
• Organise own day‑to‑day work tasks showing an ability to prioritise in order to achieve set timescales.
• Make decisions and take actions within the Ward environment relating to routine enquiries, whilst receiving support and supervision.

• Ensure the confidentiality of all patient information and Trust business.
• Comply with all Trust policies and procedures.
• Co‑operate with staff in complying with statutory requirements and…