Program Assistant

The principal responsibility of the Program Assistant is to provide support to a team of Program Representatives with a variety of administrative tasks specific to the Rental Assistance Programs. The assistant is expected to carry out related work functions as required to support agency objectives in a team oriented working environment.

• Mail out monthly recertification packets to program participants.
• Organize recertification paperwork for Program Representatives.
• Review submitted documentation and follow up with program participants as required to ensure compliance for move and re-certifications.
• Assist the team with obtaining verification of participants’ income, assets, and other necessary documentation.
• Assist with calculation of participants’ continued participation in the rental assistance programs.
• Create six-tab files and maintain them as prescribed by funding source and program managers.
• Maintain constant communication with program representatives regarding documentation and audit requirements and provide support as needed.
• Provide support to the Quality Assurance Specialist for special projects as required.
• Scan documents in the required software systems in accordance with funding source and RCAP’s policies and procedures.
• Perform general office duties, including copying and mailing of materials.
• Manage, track, and report on the status of participants’ submission of required paperwork.
• Assist with sending out notices as needed.
• Respond to client or property owner phone calls and provide necessary information.
• Maintain a filing system for both active and inactive participants’ files.
• Respond to staff questions and concerns in a timely fashion.
• Attend regular meetings and trainings as required by the funding source and RCAP.
• Perform other duties as assigned.

• Education and Experience: 1‑2 years of related experience and/or training working at a housing or social service agency or equivalent combination of education and training; some college preferred.
• Language
  
  Skills:
  
  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively to individuals and groups; fluency in Spanish is preferred.
• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must pass a CORI.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to work independently on assigned tasks and accept direction on given assignments.
• Computer
  
  Skills:
  
  Proficiency in Microsoft Office software including Outlook, Excel, and Word.
• Certificates, Licenses, Registrations: Must possess a valid Driver’s license and be able to travel to various locations within the region as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.