Clerk V - Jackson Square

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The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team.

• Assignments of a confidential nature.
• Receive and screen telephone calls for the Area Director.
• Answer and/or refer inquiries to appropriate parties for action.
• Supervision and back-up for assigned support staff.
• Enter data on Family Net.
• Compose and/or prepare correspondence, reports, and/or memoranda as requested.
• Coordinate records production for external requests including records production, redacting and printing.
• Maintain files and records such as correspondence, confidential records, etc.

• Demonstrated ability on all office equipment including PC, photocopier, scanner, fax.
• Ability to effectively handle complaints presented or referred to the Director.
• Aptitude to work with culturally diverse populations.
• Demonstrated ability to maintain a professional demeanor in the public forum.
• Knowledge to utilize Word, Excel, Access, Family Net System and i‑Family Net.
• Experience planning, organizing and carrying out office events.
• Ability to carry out work activities with a minimum of direction.
• Ability to establish systems to improve overall performance of all clerical functions.
• Aptitude to organize and improve filing system.

Applicants must have at least four years of full‑time (or equivalent part‑time) experience in office work, of which at least one year must have been in a supervisory or administrative capacity. Substitutions are available as follows:

• Diploma as evidence of graduation from a commercial or business course of a recognized high school or vocational/technical high school may substitute a maximum of one year of required experience.
• Diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may substitute a maximum of eight months of required experience.
• Diploma for completion of a one‑year, full‑time (or equivalent part‑time) program in a recognized, non‑degree granting business or secretarial school above the high school level may substitute a maximum of one year of required experience.
• Diploma for completion of a two‑year, full‑time (or equivalent part‑time) program in a recognized, non‑degree granting business or secretarial school above the high school level may substitute two years of required experience.

Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well‑being of the Commonwealth’s children by stabilizing and preserving families; providing quality temporary alternative care when necessary; safely reunifying families; and, when necessary and appropriate, creating new families through kinship, guardianship or adoption.

Preferred applicants will possess a demonstrated commitment to the core practice values: child‑driven, family‑centered, community‑focused, strength‑based, committed to diversity/cultural competency, and committed to continuous learning.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more…