Switchboard Operator

Overview

Purpose of Position:
Efficiently operates communications systems within department guidelines.

• Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
• Handles emergency calls in a timely and effective manner in a fast-paced environment.
• Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
• Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
• Revises on-call schedules for Clinical and Ancillary Departments.
• Updates communications database.
• Maintains STAT log, pager log and key log.
• Issues and receives communication devices when requested.
• Control lockset keys as required.
• Performs other work-related tasks and activities as assigned or requested by manager.

• Ability to read, write and communicate in English
• High School diploma or GED
• Acute hearing and demonstrable ability to speak English clearly
• Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
• Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Schedule Details: 16 Hours Per Week, Rotating Evenings, 4p-12a, Every Other Weekend, Rotating Holidays

Organization : Cape Cod Hospital

Primary Location : Massachusetts-Hyannis

Department : CCH-Switchboard

Annual/Hourly: Hourly

Hiring Pay Range: 18.3 - 32.71