Dental Patient Services Representative II

Position Summary

The Dental Patient Services Representative Level II works on a regular basis as part of the front desk team. As one of the primary receptionists, the Dental Receptionist provides excellent, attentive customer service and provides day‑to‑day direction for the Level I receptionists and assigned interns or volunteers.

• In the absence of the Sr. Practice Manager‑Dental, provides day‑to‑day direction for the Level I patient services representative and assigned interns or volunteers to ensure efficient, effective front desk operations.
• Trains staff and assists with the on‑going competencies of the front desk staff when requested.
• Maintains provider schedules to ensure patient access.
• Generates schedules, processes schedule changes and handles template changes as necessary.
• Responds and follows up on patient issues as directed.
• Responsibilities include greeting visitors/patients, patient registration including insurance verifications, appointment scheduling, answering and handling incoming telephone calls.
• Identifies need for translation services to facilitate patient visit.
• Accurately utilizes SDK computer registration system.
• Advocates for patients and works with highly sensitive/confidential information.
• Has knowledge of Health Center services and payment policies.
• Codes encounter form using ICD‑10 book, enters codes and diagnosis in computer and charges all encounters for billing.
• Participates in problem‑solving activities within the department and Health Center.
• Sends/receives departmental correspondence, monitors waiting room area, makes outgoing calls for appointment verifications, and provides information about all FHCW services.
• Responsible for collection of co‑pays and patient balances at the time of service.
• Understands types of insurance, verifies insurance.
• Oversees and assesses patient wait time. Handles information in confidential manner.
• Initiates/completes specialized documentation.
• Performs typing of correspondence, sorting, and delivery of mail, photocopying, filing, and retrieves medical records and X‑ray/lab results.
• Obtains prior approvals for visits.
• Any and all other duties as assigned.

One of the following combinations of education and employment experience must be met in order to be considered for the position:

High School Diploma/GED required. Graduate of a medical office administration program or Associate’s degree preferred.

Two years of experience in a dental office including insurance verification, payment plans, provider schedules, data entry, and receptionist duties required.

• Bilingual in English and another language appropriate to the patient population preferred, but not required.
• Preferred candidate will have completed Medical Office Administration certification program.
• Must possess good organizational skills and the ability to adhere to scheduling and billing deadlines. Proven ability to work independently, with minimal supervision.