University Enrollment Operations Coordinator in Worcester

University Enrollment Operations Coordinator

The University Enrollment Operations Coordinator will support admissions operations for both the undergraduate and graduate admissions offices of Clark University. This position will ensure the efficient processing of applications and enrollment workflows by assisting in the management of our CRM systems, ensuring accuracy of records, managing application related communications, uploading prospective student lists, and supporting data integrations. This position focuses on maintaining operational integrity, optimizing processes, and supporting communication with prospective students through timely and organized handling of application materials.

With strong attention to details and systems management, the Operations Coordinator helps ensure a seamless admissions experience from prospect to enrolling student.

• Assist in the management of two instances of the Slate CRM.
• Import prospective student lists
• Execute regular data auding queries
• Monitor data integrations
• Build and maintain queries
• Create and maintain inquiry forms
• Assist with rule and workflow maintenance
• Create new user accounts
• Build call lists for outreach

• Ensure timely processing of applications and supporting materials
• Assist with annual application updates and cycle prep processes
• Manage communication with applications regarding incomplete files

• Assist in the management of department inboxes, including routing emails to admissions counselors
• Respond to general admissions inquiries in a timely manner
• Coordinate mailings to prospective students and/or schools

• Participate in all on-campus open house events, including helping with set up, registration, session check-in, etc.
• Provide additional support to admissions team as needed

Required Qualifications

• Bachelor's Degree.
• 5-6 years professional experience with admissions operations or related professional experience
• Strong writing skills.
• Strong organization skills and attention to detail
• Strong ability to multitask
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Willingness and desire to learn new skills to enhance team performance.
• Proven time management skills and team-oriented attitude.
• Ability to exercise discretion and maintain confidentiality.
• Ability to work independently and collaboratively with a diverse group of constituents.

Preferred Qualifications

• Experience in higher education or a similarly complex organization.
• Proficiency using the Slate CRM.

• Work in-person in a standard office environment.

Additional Information:

Expected Hiring Range: $19.13 to $26.32 per hour

Pay Transparency Disclosure:
The compensation for this position will be determined based on factors that include available budget, internal equity, and the selected candidate's qualifications, experience, education, and other job-related credentials. This range represents Clark University's good-faith estimate of the expected hiring range at the time of posting consistent with Clark's compensation philosophy and internal alignment.

At Clark University we believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

Equal employment opportunity, including veterans and individuals with disabilities.