Patient Coordinator

Patient Coordinator# Patient Coordinator Worcester, MA 01605## Overview Salary Range $20.00 - $24.00 Hourly Position Type Full Time Category Health  Care## Description At Worcester Dental Arts, the Patient Coordinator is more than a front desk role — you are the first impression and a key part of creating a calm, welcoming experience that helps patients feel comfortable from the moment they walk in.

If you thrive in a fast-paced, patient-focused environment and know how to keep a schedule running smoothly, we’d love to meet you.
** Responsibilities
* ** Create a welcoming, high-energy environment by greeting patients and setting the tone for an exceptional visit
* Keep the day running seamlessly by managing the schedule, minimizing wait times, and proactively solving issues as they arise
* Serve as the connection point between patients and the clinical team, ensuring smooth handoffs and clear communication
* Support patients through their visit — from check-in to check-out — including scheduling next appointments and collecting payments
* Present treatment plans, explain insurance coverage, and discuss financial options with confidence and accuracy
* Stay ahead of the schedule by confirming appointments, verifying insurance, and following up on missed or late arrivals
* Maintain accurate patient records and ensure all processes align with HIPAA standards
* Contribute to a clean, organized, and professional front office environment
* Support the team with onboarding, training, and day-to-day office operations
* Perform other duties and responsibilities as assigned by management
* This is an opportunity to step into a well-run, team-oriented practice where your role is essential to both the patient experience and the success of the office.
*** Full-time Benefits
*** We recognize that taking care of our team is just as important as taking care of our patients. That’s why we offer a comprehensive benefits package, including:
** Health insurance starting on your first day of employment
* Vision insurance
* Paid vacation time
* Paid holidays
* Paid sick time
* Dental and orthodontic benefits
* 401(k) retirement plan with employer contribution
* Consistent, set schedule (no weekends!)#simplyden## Qualifications
* Previous experience in a dental office setting is preferred
* Hands-on experience verifying insurance and a strong understanding of coverage, benefits, and patient responsibility is highly desired
* Proven ability to manage a busy schedule and multitask in a fast-paced environment
* Strong communication skills with the ability to confidently speak with patients about treatment and finances
* High attention to detail and accuracy in handling patient information and payments
* Professional presence with a positive, team-oriented mindset that provides exceptional customer service to all our patients
* Comfort using practice management software and standard office tools
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