Administrative Assistant- ACCS

Administrative Assistant

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state, we are currently seeking an Administrative Assistant to join our Respite team and help advance our mission of empowering people to live healthier, more fulfilling lives.

What We Offer:

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide coordinated administrative and project support to BHN's Outpatient Services programs, helping teams operate efficiently and deliver a positive experience for individuals, families, staff, and community partners.
• Run routine reports, monitor schedules, track assignments, and assist with data analysis and other administrative projects as requested by program leadership.
• Accurately enter, update, and verify information in agency software systems, identifying discrepancies and assisting with timely problem resolution.
• Maintain organized electronic and paper filing systems for program documents, records, correspondence, and other materials.
• Protect the confidentiality and security of sensitive individual, employee, and organizational information in accordance with agency requirements.
• Coordinate and organize meetings, calendars, materials, and related communications to support program operations and follow-through.
• Monitor and distribute program mail and shared email communications, make telephone calls as needed, and route requests to the appropriate team members.
• Use office technology and equipment effectively, including computers, printers, scanners, copiers, and agency communication systems.
• Manage multiple time-sensitive priorities in an organized, dependable, and efficient manner while adapting to changing program needs and frequent interruptions.
• Provide responsive customer service and collaborate with colleagues across locations, completing additional administrative assignments as directed.

Who You Are:

• High school diploma or GED required.
• At least one to two years of experience in an administrative or clerical office setting required; experience in healthcare, behavioral health, or human services preferred.
• Working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook, with the ability to learn additional software systems as needed.
• Strong organizational and time-management skills, including the ability to prioritize assignments, manage multiple deadlines, and respond effectively to urgent needs.
• Excellent interpersonal, customer-service, verbal, and written communication skills.
• Strong attention to detail and the ability to enter data, maintain records, prepare reports, and identify discrepancies accurately.
• Ability to work independently with appropriate self-direction while also collaborating effectively with teams of varying sizes and diverse backgrounds.
• Ability to maintain confidentiality, exercise sound judgment, accept feedback, and demonstrate flexibility in a high-demand office environment.
• Ability to meet the physical requirements of the role, including regular sitting, standing, walking, computer use, and occasional lifting of office materials up to 25…