Manager of Medical Provider Scheduling

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Regular Full-time Worcester, MA, US

3 days ago Requisition

Salary Range: $65,000.00 To $80,000.00 Annually

This position oversees all medical provider and resident scheduling, coordinates residency program operations, manages educational rotations, and ensures efficient patient access through strategic schedule management. The role combines scheduling expertise with residency program coordination and staff supervision.

• Schedule, plan, monitors all daily schedules of medical providers, residents, consulting providers, and medical students
• Create, amend and maintain scheduling templates for medical providers
• Receive on call and rounding schedules from UMass after each call meeting and ensure that all shifts are reflected in Epic with faculty appropriately blocked
• Assist the Assistant Director of Practice Management, Scheduling Manager, Patient Services with resolving emergency scheduling conflicts and emergency coverage issues (provider illness, unexpected leave)
• Advise all applicable departments and agencies of all scheduling revisions
• Optimize schedules to maximize patient access and ensure equitable session distribution
• Coordinate schedule changes with Family Health Center Clinical Coordinator, Family Health Center Assistant Director of Practice Management, Family Health Center Medical Director, Family Health Center UMass Residency Director, UMass Residency Program Administrator
• Orients new providers to health center scheduling procedures
• Maintains ongoing communications with providers, affiliated agencies in the development of schedules adhering to strict scheduling deadlines
• Create block calendars in Epic
• Schedule provider meetings and training
• Ensure proper distribution of session assignments on the medical teams

• Receive and coordinate resident schedules in compliance with UMass Family Medicine Residency program rotation guidelines and requirements, including adjusting resident templates throughout the course of the academic year
• Coordinate with Medical Residents and Education Director to ensure that residents have adequate distribution of specialty sessions within their health center templates
• Coordinate with Medical Residents and Education Director to ensure that residents are scheduled for appropriate Faculty shadow sessions when indicated
• Communicate with operations, preceptors, and other scheduling team members regarding changes to resident schedules
• Coordinate logistics surrounding resident recruitment and selection
• Manage medical student schedules
• Work with Education Director to coordinate teaching objectives, materials, and evaluation methods
• Serve as liaison with UMass Medical School and affiliated agencies on residency matters
• Develop and organize orientation materials and events for preceptors, residents, and students
• Collaborate with Education Director and precepting Faculty members to coordinate and communicate preceptor schedules, preceptor coverage, and outside preceptor schedules
• Schedule Advisor meetings, social service shadows, interviews and tours
• Act as a liaison in creating schedules according to UMass/Memorial residency guidelines, meeting regularly with UMass Family Medicine Residency Program Coordinator to ensure schedule optimization from the health center perspective
• Plan schedules for shadow sessions for rotating medical students (~40 per year) during their five-week rotations at the health center.
• Work with IT to submit requests for medical student EMR access