Office Manager-CBHC

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938, BHN has helped individuals, families, and communities thrive through compassionate, high-quality care and support. We are currently seeking an Office Manager to support the daily operations of our Outpatient Services programs.

• Operational Leadership
  - Oversee intake coordination, scheduling, and quality control while supporting clinical staff and referral sources
• Team Supervision
  - Provide support and supervision to administrative staff and volunteers
• Facility Oversight
  - Ensure the office environment meets safety, licensure, and regulatory guidelines
• Supportive Team Culture
  - Join a team guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork
• Comprehensive Benefits
  - Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more
• Certified Great Place to Work
  - Work for an organization recognized for creating a positive and engaging employee experience

• Coordinate intake processes and scheduling, verifying insurance and demographic information
• Maintain accurate records, filing, and documentation in EHR systems
• Serve as liaison between clinic, billing staff, and site coordinators
• Greet visitors, direct calls, and support a welcoming office environment
• Supervise administrative staff and document supervision per CARF guidelines
• Manage mail, correspondence, timecards, and office supplies
• Ensure facility safety certifications, drills, and ADA compliance are current
• Process payments and complete required billing and authorization documentation

• High School Diploma or GED required
• Minimum of 3 years of related office experience
• 1 year of supervisory experience preferred
• Bilingual (English/Spanish) preferred
• Excellent computer, communication, and organizational skills
• Comfortable working in a fast-paced, high-demand environment

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values-Humanity, Empowerment, Accountability, Respect, and Teamwork-guide how we lead, serve, and support one another. If you're organized, detail-oriented, and ready to bring your office management skills to a mission-driven organization, we'd love to hear from you.

Salary Range: $50,000-$60,000