Strategic Account Manager - Semiconductor

It's exciting to work for a company that makes the world measurably better.

We're committed to bringing safety, quality, and customer focus to the business of advanced ceramics manufacturing.

As the Strategic Account Manager, you will be responsible for driving revenue growth and profitability through effective management of assigned strategic accounts while also developing new business opportunities that support company wide growth objectives. This role blends long term account stewardship with proactive business development activities, including identifying new applications, acquiring new business, and expanding Coors Tek’s presence within target markets.

The position requires strong technical acumen, customer relationship management, and the ability to collaborate across engineering, manufacturing, sales, and leadership teams.

• Build and maintain strong relationships with customer technical and commercial stakeholders, including design engineers, scientists, buyers, program managers, and executives.
• Serve as a cross-functional liaison between customer teams and internal engineering, manufacturing, planning, sales, and leadership groups to ensure alignment and execution.
• Act as a technical consultant to customer design teams, understanding functional requirements and translating those needs into actionable internal direction.
• Communicate customer requirements clearly and proactively across Coors Tek teams, ensuring technical, commercial, and operational alignment.
• Maintain a strong understanding of market conditions, competitive activity, emerging technologies, and evolving customer needs.
• Participate in commercial and contract negotiations for both existing and new business opportunities.
• Represent Coors Tek externally through trade shows, technical presentations, strategic partnerships, and engagement with industry organizations.
• Ensure timely, professional communication with customers regarding inquiries, technical discussions, and general support needs.

As an Account Manager, this role will focus on customer retention, execution excellence, program health, accurate forecasting, and overall customer satisfaction. Estimated 60% of role.

• Formulate and lead execution of strategic account plans, budgets, customer roadmaps, and program objectives.
• Drive account-specific growth targets and ensure customer strategies are aligned with broader Coors Tek business objectives.
• Optimize revenue within existing accounts by monitoring customer programs, demand forecasts, and technical developments.
• Provide expert insight to management on account performance, risks, opportunities, and long‑term outlook.
• Lead complex issue resolution for assigned accounts, including technical challenges, quality escalations, and service concerns.
• Oversee contract management activities such as contract review, pricing logic, cost histories, factory load considerations, and negotiation of expedited specifications.
• Forecast account demand based on historical performance, program transitions, and market changes.
• Coordinate requests for quotation (RFQs) with internal teams, including technical evaluation, costing, manufacturability considerations, and proposal development.
• Evaluate feasibility of long‑term strategic agreements and facilitate associated commercial processes.
• Maintain current knowledge of relevant internal processes, quality requirements, and customer‑specific procedures.
• Lead corrective action processes for assigned accounts, ensuring root‑cause analysis and timely resolution of complaints.
• Support operational processes such as order management, returns, replacements, and documentation as needed.
• Participate in process improvement initiatives or special projects focused on systems efficiency or customer experience.

Leaning into Business Development, this role will drive new business creation, expansion, opportunity discovery, and strategic growth. Estimated 40% of role.

• Identify, qualify, and pursue new revenue opportunities within existing accounts and with prospective customers aligned to Coors Tek strategic markets.
• Build and…