Client Consulting Transformation Director

About the Role

As a CBRE Client Consulting Transformation Director, you will support client accounts for targeted engagements (typically 3-4 months) to diagnose operational, organizational, and process‑related challenges across Occupancy Planning, Space Data Management, and CAD Drawing Management services. This role acts as a hands‑on change agent, assessing current‑state operations, identifying root causes, and delivering an actionable transformation roadmap to stabilize and optimize account performance.

This includes assessing delivery models, identifying risks, and designing programs that enable effective and scalable Occupancy Planning service delivery.

• Conduct structured diagnostic assessments to evaluate performance across people, process, technology, and governance.
• Evaluate team capabilities against scope and service expectations.
• Identify talent gaps and make recommendations for talent transformation.
• Analyze current‑state processes across Occupancy Planning, SDM, and CAD.
• Define key problem statements and prioritize areas for improvement based on risk, impact, and client outcome.
• Identify root causes and prioritize improvement areas.
• Develop a clear transformation roadmap with defined actions and ownership.
• Define process, governance and operating model changes required to stabilize and improve performance.
• Lead workshops and working sessions with account teams and client stakeholders.
• Present recommendations and align leadership on path forward.
• Support early‑stage implementation of priority actions and transition to account leadership ensuring sustained execution.
• Apply a robust knowledge of multiple disciplines, the business, and key drivers which impact departmental and cross‑functional performance.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization’s functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.
• Identify and solve multi‑dimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.
• Significantly improve and change existing methods, processes, and standards within job discipline.

• Bachelor’s Degree preferred with 10+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Lead and influence matrixed teams during diagnostic and transformation engagements.
• Act as a trusted advisor to senior stakeholders, influencing decisions and driving accountability.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
• Leadership skills to set, manage, and achieve targets with a direct impact on multiple department results within a function.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Expert organizational skills and an advanced inquisitive mindset.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

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