Program Administrator

Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, manufacturing, and distribution of medical and aesthetic laser and light-based technologies. The Company’s technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin’s appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins, scarring and other common indications.

Candela develops products for the global aesthetic market. These products begin as concepts developed by Candela’s world‑class team of scientists and engineers or as acquired or licensed technologies. These programs are supported by Candela’s global business unit, clinical, regulatory, and quality teams and are managed through our Product Development Process (PDP) and Quality Management System (QMS).

The Company’s headquarters are in Marlborough, Massachusetts, US, with an additional R&D facility in Yokneam, Israel and commercial locations across Asia Pacific, and Europe. Products are sold direct in 18 countries worldwide and through distributors in over 60 others and are supported by field sales, field service, clinical education and marketing organizations.

The Glacē Experience Center (GEC) Program Administrator manages the operational hub of the GEC network, supporting a national program that connects prospective customers with top-performing Glacē practices for product demonstrations and peer references.

This role is responsible for managing the end-to-end coordination of GEC engagements, ensuring prospective customers are connected with the most appropriate GEC sites and that all interactions are tracked through completion. The Administrator maintains the operational records and reporting required to support program governance, performance monitoring, and continuous improvement. Acting as the central point of contact for the network, this position oversees scheduling, utilization tracking, communications, educational resources, and reporting.

The role also plays a key part in advancing the program’s scalability by leading the evolution from manual coordination processes to a streamlined, self‑service scheduling and automation model.

• Serve as the live point of contact for prospect demo requests submitted through the eStore zip‑code lookup and managing intake forms
• Review incoming intake submissions (name, email, contact, address) and match each prospect to the appropriate GEC site by geography and availability
• Reach out to the GEC site directly to confirm scheduling and connect both parties; confirm a backup center where the primary site cannot accommodate a request
• Maintain the master scheduling calendar as the single source of truth for site availability and booked demos
• Support the transition from manual scheduling to self‑service, practice‑led booking as automated e‑store infrastructure is validated and rolled out

• Maintain a running log of requested versus completed demos per site, including conversion rate by center. Track cancelled, incomplete demos/ site
• Compile usage data, scheduling trends, and at‑risk or underperforming sites ahead of quarterly governance review
• Flag low demo‑conversion patterns for follow‑up, distinguishing relationship, timing, clinical, or availability‑driven causes
• Update CRM with demo requests (MQLs) and demo completion (MSOs); partner with Channel Marketing on process and reporting
• Process demo compensation/honorarium payments to GEC sites per the program's payment schedule once a demo is confirmed complete
• Collect, manage and report on structured post‑demo feedback from both the host site and the prospect
• Route feedback themes (clinical, experiential, or logistical etc.) back into the quarterly governance review process.
• Follow up with field sales post completion of demos

• Act as the operational Candela point of contact for GEC sites on day‑to‑day scheduling,…