Training Supervisor (FC​/DC Operations

• Location -,Worcester, MA, 01602,United States
• Base Pay $29.00 - $33.00 / Hour
• Other Compensation Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.
• Job Category Operations, #ISAccelerator
  26, Aug
  26
• Manage Others Yes

Intelli Source is a national outsourcing partner specializing in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management. With deep roots in high-volume fulfillment, distribution, and manufacturing operations, Intelli Source delivers end-to-end solutions that drive measurable results - on time and on target. We bring the sophistication of a national firm with the responsiveness of a regional partner.

Intelli Source is seeking a seasoned Training Supervisor to take full training ownership of a fulfillment and distribution center on a fixed-term contract engagement. This is a high-impact, project-based role designed for a proven training leader who thrives in fast-paced, high-accountability environments and is looking for a structured contract opportunity with a clear end date, competitive compensation, and an attainable completion bonus.

Contract Duration:
Immediate start through an estimated date on or around December 31, 2026 with final dates based on business demands. Project completion bonus equivalent to 20% of total salary paid upon meeting specific project milestones or the final delivery.

• Lead the development and delivery of training programs for e-commerce fulfillment operations, including inbound, outbound, picking, packing, shipping, returns, inventory, quality, safety, and equipment-related processes.
• Facilitate new hire orientation and operational onboarding to ensure associates understand expectations, policies, safety protocols, attendance standards, performance metrics, and workplace culture.
• Train associates on standard operating procedures, work instructions, system tools, scanning processes, productivity expectations, quality standards, and customer-impacting requirements.
• Ensure training content is accurate, current, consistent, and aligned with operational workflows and business priorities.

• Partner with Operations leadership to identify training needs based on performance trends, productivity gaps, quality errors, safety incidents, attendance concerns, and process changes.
• Provide hands-on floor training, coaching, and reinforcement to associates and trainers.
• Support ramp-up periods, peak season hiring, new process launches, system changes, and new customer or business requirements.
• Ensure associates are certified or validated before being released to work independently in assigned roles.

• Supervise, coach, and develop trainers, training coordinators, or peer trainers as assigned.
• Assign daily training responsibilities and ensure training coverage aligns with staffing plans, new hire volumes, and operational priorities.
• Monitor trainer effectiveness and provide feedback to improve facilitation, coaching, consistency, and associate engagement.
• Build a positive training culture focused on accountability, safety, quality, speed, and continuous improvement.

• Ensure all training supports company policies, safety standards, OSHA requirements, equipment certification requirements, and customer-specific compliance needs.
• Reinforce safe work behaviors, proper material handling practices, ergonomic standards, and incident prevention expectations.
• Partner with Safety and Quality teams to address recurring issues through targeted retraining and root-cause analysis.
• Maintain accurate documentation of completed training, certifications, retraining, safety acknowledgments, and skills validation.
• Track and report training metrics, including new hire completion, time-to-productivity, certification status, quality performance, safety completion, retraining activity, and associate readiness.
• Analyze operational performance trends to identify where training can improve UPH, accuracy, attendance, retention, safety, and overall productivity.
• Recommend improvements to training materials, onboarding structure, job aids, process guides, and training delivery methods.
• Support continuous improvement initiatives that improve associate performance, reduce turnover, and create consistency across departments and shifts.

• Required
  • 2+ years of training, leadership, operations, or supervisory experience in a warehouse, distribution, fulfillment, logistics, manufacturing, or high-volume operational environment.
  • Experience training frontline associates in a fast-paced production or fulfillment setting.
  • Strong understanding of warehouse or e-commerce fulfillment operations, including productivity, quality, safety, attendance, and labor planning metrics.
  • Ability to coach, motivate, and hold team members accountable.
  • Strong…