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Bilingual

Senior Member Services Lead & Branch Trainer

Job in Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: UMassFive College Federal Credit Union
Full Time position
Listed on 2026-02-07
Job specializations:
  • Customer Service/HelpDesk
    Bilingual
Job Description & How to Apply Below
A leading credit union in Worcester is seeking a Lead Member Service Specialist who will engage with members to address their banking needs and resolve issues. This role includes handling escalated member inquiries, overseeing branch operations in the absence of the Branch Manager, and training new Member Service Specialists. Ideal candidates will have a high school diploma and 2 to 5 years of relevant customer service experience.

Excellent communication and computer skills are essential. Competitive compensation is offered.
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Position Requirements
10+ Years work experience
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