Visitor Experience Associate

Description

Join our team at the Worcester Art Museum as a Visitor Experience Associate! We’re looking for friendly, reliable, and customer-focused individuals to serve as a welcoming frontline presence for our visitors. This part‑time position starts at $15.50 per hour and offers an entry‑level opportunity to gain experience in a vibrant museum environment while engaging directly with the public.

As a Visitor Experience Associate, you play a key role in shaping each visitor’s journey. From greeting guests and answering questions to sharing information about exhibitions, programs, and memberships, you help ensure that every visitor feels informed, welcomed, and supported. Associates use point‑of‑sale systems to process admissions, memberships, and donations, and assist visitors in understanding Museum policies related to artwork, photography, bags, and food.

This role is well suited to individuals who enjoy working with people, take pride in accuracy and professionalism, and are comfortable balancing hospitality with responsibility. Visitor Experience Associates are trusted to handle cash transactions, complete basic end‑of‑shift reconciliation, maintain visitor center materials and spaces, and communicate clearly with supervisors and colleagues. Weekend availability is required, with some evening shifts as needed.

By joining the Worcester Art Museum, you become part of a team dedicated to creating meaningful, inclusive, and memorable experiences for visitors of all ages and backgrounds. If you’re personable, dependable, and interested in working in a public‑facing role that blends customer service with cultural engagement, we encourage you to apply.

• Position Title: Visitor Experience Associate
• Employment Type: Part‑time, Non‑Exempt
• Department: Visitor Experience
• Division: Operations
• Reports to: Visitor Experience Manager
• Supervisory Responsibilities: None
• Compensation: Starting rate $15.50 per hour

• Strong customer service skills and professional judgment in a public‑facing role
• Comfort using point‑of‑sale systems and handling cash accurately
• Clear verbal communication skills and ability to share information with diverse audiences
• Reliability, punctuality, and ability to work both independently and as part of a team
• Weekend availability; some evenings required

The Worcester Art Museum connects people, communities, and cultures through the experience of art. Our wide‑ranging exhibitions tell global stories—from art made thousands of years ago to works being created today. The Museum’s collection of nearly 40,000 objects, assembled since its opening in 1898, provides a foundation to connect visitors of all ages with art, artists, and the ideas they spark.

With strong ties to both our local community and the international art world, the Worcester Art Museum is an essential cultural venue for Central Massachusetts and beyond.

Diversity, Equity, Accessibility, and Inclusion at WAM: At WAM we are committed to building a diverse environment, one where staff feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Please visit our Mission, Vision, and Values page to learn more.

The Museum is an equal opportunity employer committed to diversity.