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Customer Service Rep Bilingual HelpDesk/Support Customer Success Mgr./ CSM

Lottery Customer Support & Claims Specialist

Job in Worcester, Worcester County, Massachusetts, 01609, USA
Listing for: Mass.gov
Full Time position
Listed on 2026-03-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 69674 USD Yearly USD 69674.00 YEAR
Job Description & How to Apply Below
A state lottery commission in Worcester, Massachusetts is seeking a dedicated Customer Service Representative to provide exceptional service through various communication methods. The successful candidate will process claims, issue prize payments, and sell lottery tickets while assisting both customers and agents with inquiries. Strong customer service skills and proficiency in Microsoft Office are essential. This position offers a starting salary of $69,674.65 and promotes a supportive work environment focused on teamwork and problem-solving.
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