Administration​/Customer Service

Position: Administration / Customer Service
Benefits:

* 401(k) matching

* Dental insurance

* Health insurance

* Paid time off

* Vision insurance

Service Master Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs.

Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must.

Key Responsibilities

* Enter in new jobs into Service Master CRM, captures relevant customer and job information

* Reviewing information in job files and capturing additional information as needed

* Answers telephone calls, greets visitors, and resolves routine and complex inquiries

* Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers

* Utilizing multiple databases to ensure job information is accurate

* Additional projects on an as-needed basis

Key

Skills:

* Phone-based customer service experience - call center experience a plus

* Ability to multitask

* Ability to prioritize job tasks based on the company's daily schedule and needs

* Self motivated

* Works efficiently as a team member and individually

* Excellent attention to detail and ability to ask questions

Benefits:

* Paid vacation

* Sick time

* Holidays

* 401K with match

* Medical and Dental insurance.

Please submit a resume and salary requirements for consideration.