Service Coordinator

Job Description

Charlton Oil and Propane is a family‑owned energy company delivering fuel and providing service to Charlton, Mass and nearby towns. Our business has grown over the last 30 years by providing a high level of personal customer service and creating relationships in the communities we serve. Our core values include organization, cleanliness, prompt response, and building relationships with our customers and partners.

Position Overview: Charlton Oil and Propane is seeking a service coordinator to manage the process of new customer installations, service calls and annual cleanings. The service coordinator is responsible for the efficient scheduling and dispatching of our Master Plumber, LP Gas installer and service technicians, ensuring timely and effective service delivery to clients. This role involves scheduling and emergency scheduling, managing work orders, processing permitting and communicating with customers.

The service coordinator will also handle administrative tasks and provide support to ensure smooth operations within the service team. This role requires good organization, ability to multitask, customer relations and working with a team of service technicians. Previous experience in the energy industry, contracting, construction or home improvement is desired.

• Service Operations:
  • Manage daily operations of gas‑related service activities, ensuring timely and efficient dispatching and job completion.
  • Manage permit applications, inspections and approvals. Learn permitting processes based on each town served.
  • Monitor and manage service calendars and schedules to ensure timely completion of appointments and schedule follow‑up services when necessary.
• Customer Service:
  • Communicate with customers via phone, email, or online portals to confirm appointments, provide service updates, and address any scheduling conflicts or changes.
  • Address and resolve any issues or emergencies that arise during service delivery.
  • Reallocate resources and reschedule appointments as needed to meet client needs.
• Safety and Compliance:
  • Ensure service activities comply with regulations and safety standards.
  • Learn basic gas and oil regulations/codes and participate in regular classroom and online training.

• Experience working within a team of contractors/service employees.
• Proven experience in scheduling, customer service, or administrative roles.
• Strong communication and customer service abilities.
• Strong organizational and problem‑solving skills.
• Experience using online service scheduling tools like Housecall Pro, Jobber, Service Titan or similar is a plus.
• Relevant experience in the energy industry, contracting, construction or home improvement is desired.